TRA launches video call service for its Consumer Call Center

The initiative comes in response to the message recently launched by Omar Farooq in social networking accounts "I am deaf", which included the challenges faced by the deaf and people with hearing impairment in the society.

  
TRA launches video call service for its Consumer Call Center

Seef District, Kingdom of Bahrain – Tuesday, 15 January 2019

As part of its keenness to better serve all society segments including deaf and people with hearing impairment and based on its belief that the telecommunications technology should be utilized to foster communication with all subscribers, the Telecommunication Regulatory Authority (TRA) has launched a video call service for its Consumer Call Center: 81188 at the end of November 2018 in cooperation with Silah Gulf, a company specializes in contact center services and external outsourcing. The new feature will allow any android user to initiate a video call directly to TRA’s Consumer Call Center: 81188 to submit their complaints and enquiries.

The initiative comes in response to the message recently launched by Omar Farooq in social networking accounts “I am deaf”, which included the challenges faced by the deaf and people with hearing impairment in the society. The initiative also comes in implementation of the outputs and proposals of the ITU Plenipotentiary Conference recently held in the UAE for the Resolution on Telecommunication & Communication Technology Accessibility for Persons with Specific Needs, and it also comes in complementation of the recent consumer rights introduced in the TRA’s Consumer Protection Regulation.

“TRA stresses on its significant duties and powers to protect the interests and rights of telecommunications subscribers in the Kingdom of Bahrain and places a great importance to those people with special needs, especially with regard to their rights as consumers in the telecommunications sector, by continuing expanding and enhancing the communication channels between TRA and the all consumer segments and improve the level of services provided to them.” said TRA Acting General Director Sh. Nasser Bin Mohamed Al Khalifa.

The TRA’s Consumer Call Center 81188 receives consumer complaints and enquiries during official working hours from Sunday to Thursday from 8:00 am to 4:00 pm.

-Ends-

About TRA

Since its establishment in 2002, the Telecommunications Regulatory Authority (TRA) of the Kingdom of Bahrain has been working with government, consumers, operators and investors to develop the country into the region’s most modern communications hub and to facilitate the growth of the market. As an exemplary Regulator for the region, TRA Bahrain independently carries out its duties in a transparent and non-discriminatory manner. More information about TRA can be viewed at www.tra.org.bh

For Press inquiries and information please contact:

Media and Public Relations Department

tramedia@tra.org.bh

© Press Release 2019

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.

More From Press Releases