PHOTO
Roads and Transport Authority – Nashwan Atta’ee:
The Customers Council of Dubai’s Roads and Transport Authority (RTA) has recently held a session via Twitter under an initiative themed (Speak with RTA). The discussion session attracted a considerable number of community members from various nationalities amongst those benefiting from RTA’s smart and e-services.
Mohammed Obaid Al Mulla, RTA’s Board Member cum Chairman of Customers Council, attended the event together with specialists from the Smart Services Department at the Corporate Technology Support Services Sector, RTA.
Over one hour, several clients made inquiries and raised questions relating to a host of RTA’s services, especially those associated with smart and e-services. They also made requests, suggestions, comments and expressed views about RTA’s service offering through direct tweets with the Chairman of the Customers Council and attending RTA staff.
Al Mulla praised the huge participation and interaction of clients engaging in direct contact with RTA. He commended their keenness to take part in improving RTA’s services and supporting initiatives tailor-made to serve the interest of the public including residents, visitors, and tourists.
“RTA is always keen on bringing happiness to all clients and service recipients. It also attends to their safety and health, especially during these exceptional circumstances facing the whole world. RTA will spare no effort to raise their satisfaction rating and heed to their views and expectations,” commented Al Mulla.
“RTA will continue with the plan to hold Customers Council sessions via Twitter considering the huge successes of this experiment and the overwhelming participation of various community segments and nationalities. Most attendees praised this unique and transparent atmosphere where the Council was very clear in handling all cases raised. Topics relating to certain services will be put forward for discussion via Twitter, likewise, we do in the regular sessions of the Customers Council,” noted Al Mulla.
“Through its Customers Council and other interactive channels, RTA is keen to take quick action on proposals, views and comments made by public transport users and beneficiaries of other RTA services. This drive fits well with RTA’s standing in the community of Dubai and other Emirates as one of the leading service providers in the nation,” he added.
At the end of the session, Al Mulla thanked all attendees of the Twitter session and praised their valuable interaction and input of constructive ideas. He added that such interaction would have a vital contribution to improving the level of services provided by RTA’s agencies and sectors 24/7.
-Ends-
© Press Release 2021
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
