Ooredoo Kuwait takes pride of its all-new "Shamel Pro"

Ooredoo Kuwait adopts the customer-obsession culture

  • Non-stop valuable benefits range from; non-stop calls, non-stop 5G internet, non-stop roaming, gift vouchers, and innovative customer experience

Kuwait, Kuwait City: Ooredoo Telecom, the first to introduce innovative digital services in Kuwait, has launched the all-new “Shamel Pro”, Shamel’s new tariff plans which give customers unlimited benefits ranging from 5G internet, local minutes, roaming internet, and valuable gift vouchers.

“Shamel Pro” embodies diversity and boasts an eclectic mix of different young lifestyles, and preferences, and the three different benefit plans fit perfectly into this ethos, bringing something very unique to customers. This addition to Ooredoo’s portfolio emphasizes their desire to create a product that appeals to as many enthusiasts as possible and engages with the entire community.

Cementing Ooredoo’s position as the first to introduce innovative digital services in Kuwait, “Shamel Pro” features an expansive series of tariff plans to suit everyone, and creates the best-in-class customer experience with its three different plan benefits; Shamel Pro 25, Shamel Pro 35, and Shamel Pro 45 which offer customers the option of choosing one complimentary device along with more additional benefits.

Starting at KWD 25, “Shamel Pro” features various qualities including; getting the latest devices, enjoying premium numbers, allowing flexible device installments in which customers can choose the installment period ranging from 3 to 36 months, no Pay-As-You-Go (PAYGO) charges in which extra charges will not be applied when customers exceed local talk time and SMS usage of their base plan, purchasing any device on cash at the best price in the country, and more. Hence, “Shamel Pro” will be available to both new and existing Ooredoo Kuwait customers with monthly plans starting at just KWD 25 for non-stop 5G internet, non-stop local calls and roaming internet, and valuable gifts from “Shamel Pro” partners including; Anghami, STARZPLAY, OSN, PUBG, Google Play, iTunes, and more.  

Abdulaziz Al-Babtain expressed his pleasure at the new product and said; “Today, we live in the age of the customer, in which the notion of competitive advantage has been reevaluated. In an increasingly global and competitive market where customers have so much choices than ever before resulting in sky-high expectations, customers are the ones in control. Indeed, nowadays the only source of gaining and sustaining competitive advantage is the obsession with understanding, delighting, connecting with, and serving customers. Ooredoo Kuwait, embrace a customer-obsessed mentality by listening to their customers, and then constantly testing, improving, and personalizing the customer experience” said Al-Babtain.

“Customer-obsession is organizational culture, and at Ooredoo Kuwait we ensure every employee is obsessed and dedicated to creating a unique customer experience. Through the all-new “Shamel Pro”, we are bringing the voice of the customer, and I am personally very happy to round off this year with it” added Al-Babtain.

In a class by itself, the distinctive product is launched to target customers across the country who desire non-stop local calls, non-stop internet usage at high consistent speeds to satisfy their entertainment, gaming, or personal related online needs whether locally or when traveling the world. Ooredoo Kuwait continually aims to further uplift its customers’ online journey with unlimited benefits and complimentary gifts that inspire creativity and ignite passion.

The launch of the product is not only in line with Ooredoo’s long-term vision to enrich people’s digital lives, but also an ideal opportunity to demonstrate Ooredoo’s achievements in the telecom sector to the world.

Customers can view Ooredoo’s products, services, and exclusive offers and their subscription data online through the MyOoredoo application and the company official website www.Ooredoo.com.kw in addition to contacting the call center through 121 around the clock for all enquiries and services.


About Ooredoo Kuwait:

Ooredoo Kuwait was established in December 1999 as the second operator in the country. Today, Since then, the company offers mobile, broadband internet and corporate managed services tailored to the needs of customers and businesses. The company operates number of telecom operators in the region: Ooredoo Algeria, Ooredoo Tunis, Ooredoo Maldives, and Ooredoo Palestine. Ooredoo Kuwait is a member of the international Ooredoo Group based in Doha, Qatar. 

Get in Touch:

  • For more information please call 121 – Available 24/7
  • Visit Ooredoo Kuwait official website: ooredoo.com.kw
  • For regular updates on Ooredoo Kuwait latest products and offers, follow us social media: @ooredookuwait
  • Download “MyOoredoo” Application on Apple Store and Google Play. 

For Media Enquires:
Nazem Al-Ghabra
Manager, Public Relations & Internal Communications
Corporate Communications - Ooredoo Kuwait
Email: nghabra@ooredoo.com.kw

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© Press Release 2020

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