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Roads and Transport Authority – Ghusoon Taleb:
RTA’s Dubai Taxi Corporation (DTC) has recently hosted a workshop to explore the future of taxi services in the MENA region. The event, which was the first of its kind in the region, was run by Taxis and Smart Apps Committee, an affiliate of the International Association of Public Transport (UITP).
The three-day workshop was held at the Holiday Inn Dubai Festival City and sponsored by Al Futtaim Motors. Attendees included Mohammed Obaid Al Mulla, RTA Board Member; Dr Yousef Mohammed Al Ali, CEO of DTC; speakers from UITP; international experts, DTC executives and officials from the UAE taxi sector.
“The workshop focused on improving taxi services with the aim of bringing about a paradigm shift in the quality of DTC services. It discussed an array of topics about the latest trends and practices of the industry together with the new and innovative mobility concepts. Discussions stressed on the importance of the taxi sector and its role in serving the economic development associated with an increasing demand for mobility, especially in a city like Dubai that has become a hub for tourists, investors and businessmen from all over the globe,” said Dr Al Ali.
“Such workshops offer a chance to review the latest public transport technologies, including taxis, that play a vital role in shaping the tourist and business profile of the Emirate. The workshop reiterated DTC’s attention to customers centricity and exploring every avenue to deliver services par excellence and enhance customers’ satisfaction,” said Al Ali.
“The workshop was a great chance for UAE experts to familiarise with the latest concepts of mobility improvements and the use of technology, artificial intelligence and data analysis systems in shaping the future of the taxi service,” he added.
Al Ali identified the challenges of the sector and made a presentation elaborating DTC’s plan for training taxi drivers, and the latest techniques of delivering safe, reliable and unique taxi service experience.
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