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Roads and Transport Authority – Majdi Abu Zaid:
In the first seven months of this year, smart service systems of Roads and Transport Authority (RTA) have processed as much as 178,009 transactions. Those smart systems, which operate 24/7, comprise 22 self-service kiosks, 14 smart counters, and the Call Centre (8009090).
“RTA provided outlets offering services around-the-clock such as self-service kiosks and I-Counter at seven service centres namely: Umm Ramool, Deira, Barsha, Manara, Kafaf, Head Office and Tasjeel. The aim is to maximise people’s happiness, contribute to Dubai’s Smart City initiative and RTA’s strategic goal (People Happiness), besides saving time and efforts of clients,” said Ahmed Mahboub, Executive Director of Customers Happiness, Corporate Administrative Support Services Sector, RTA.
“From January to July this year, the smart devices have processed 168,157 transactions such as drivers and vehicles licensing, and certificates among others. The Call Centre (800909) has processed 9,852 transactions such as the renewal/replacement of vehicle registration, renewal/replacement of driver license, payment of fines and recovering the PIN of nol card, to name a few.
“Through these smart initiatives, RTA supports Dubai Paperless Transactions Strategy aimed at achieving full digital transformation of Dubai Government transactions by 2021. In this context RTA installed 22 self-service kiosks at 18 locations and 14 smart counters in happiness centres and ferries. The I-Counter is a miniature self-service machine aimed to ease the pressure on regular self-service machines. It processes the same transactions and services except for the cash payment and printouts,” explained Mahboub.
“RTA plans to deploy 700 self-service devices in Dubai Taxi fleet, customers happiness centres, service provider outlets and public areas such as malls. The machine offers services in five languages (Arabic, English, Urdu, Malayalam, and Chinese). We call upon clients to benefit from RTA’s digital service offering such as self-service kiosks, I-Counters, Call Centre, smart apps and website,” concluded the Executive Director of Customers Happiness.
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