Dubai, United Arab Emirates: Dubai Health Authority (DHA) will rate all healthcare facilities including public and private hospitals and day-care health centres in Dubai in accordance with the Dubai Health Facilities Performance Framework (DHFPF).

The framework, known as Qeyas, will be finalized and implemented by the beginning of next year and has five pillars which include patient safety, clinical quality, patient happiness, financial and operational indicators.

The DHA’s Health Regulation Sector held a workshop today with the private health sector to discuss the design and implementation of the framework. This is one of the several workshops and feedback cycles conducted with an aim to design a framework with buy-in from hospitals and other healthcare facilities.

Dr Marwan Al Mulla, CEO of the Health Regulation Sector said, “Benchmarking and measuring the quality of care is fundamental to help build a robust health system where patient-centric care and patient safety is the cornerstone. We are working closely with the private sector to design a system with uses health data intelligently to help enhance health service delivery.”

Following the implementation of this system, DHA will be able to:

  • Improve quality across the health system in Dubai.
  • Provide consumers with information to help empower them to make better choices about healthcare providers.
  • Provide medical tourists with trustworthy, independently validated information about Dubai’s healthcare quality.
  • Develop a long-term reimbursement strategy, which is based on evidence of the quality of care provided.

Dr Mohammed Al Redha, Director of Project Management Office, Informatics and Smart Health Department at the DHA said, “The methodology will be data-driven and grounded in sound principles of data consistency, relevance, accuracy and integrity in order to drive crucial decision-making and strengthen the health sector in Dubai.”

The DHFPF will include data from e-claims, Sheryan (DHA’s health regulation system), Salama (electronic patient file system for all DHA health facilities) and a range of private healthcare providers. The DHA will also engage with major private hospitals, day care surgery centres, selected polyclinics, Dubai Healthcare City (DHCC) and Ministry of Health & Prevention (MoHAP) facilities in Dubai and support them to help provide data.

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About the Dubai Health Authority:

The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the Dubai Health Authority and His Excellency Humaid Al Qutami is the Director-General of the Dubai Health Authority.

The DHA’s aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA’s mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff. It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery. 

© Press Release 2018

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