PHOTO
Dubai, United Arab Emirates: The Dubai Service Excellence Scheme (DSES) awarded Eros Group in recognition of its excellence in customer service under its specialized retail sector. This is the third time the Group has received such an honorable award.
The DSES honor is aimed at promoting excellence in customer service standard in private sector and recognize businesses that offer excellent service for their customers. The award is designed particularly to gain customer’s confidence and to make the experience of “Shopping in Dubai” a pleasurable one. This scheme binds all participating businesses to a common code of business ethics and core criteria for customer service excellence. Most recently, and more importantly, the Awards have been instrumental in enabling businesses to adopt to disruptive changes and sustain growth post COVID.
Upon receiving the DSES award, Mr. Deepak Babani, Executive Vice Chairman of Eros Group commented, “We are thrilled and extremely honored to be awarded with this highly respected recognition. Our brand philosophy is that the ‘Customer comes first’; this award is a testament to that and shows our ongoing commitment in servicing our customers to the best of standards.”
“The mystery shoppers of DED visit our stores quarterly and rate them according to several excellence parameters where Eros achieved an average score of over 95% among its outlets in Dubai.”
Eros Group is today standing tall as an organization and is growing in revenues year on year with, 17 retail stores across UAE, 14+ world-class brands in its distribution portfolio, and industry recognized awards. Eros Group is one of the leading players in consumer electronics, telecom, and allied multi-products in the Middle East.
Mr. Ahmad Badri, Director of Eros Group said, “The award reinforces our confidence and brand promise to continue to lead the way in customer service excellence. This tribute goes to the entire EROS team as collectively, we all continue to gain insights and develop methods which ensures that our customers always have a positive experience whilst shopping with us.”
-Ends-
About Eros Group
Eros Group is a 53-years reputed organization specializing in the distribution and retail of consumer electronics, mobility, IT, Home Appliance, and convergence products. The Group benefits from its base in the UAE which is strategically positioned at the crossroads of Asia, Africa and Europe with a serving ability to over two billion people, through a complex channel mix of Power Retailers, Independent Retailers, Souq Markets, Re-Exporters, System Integrators, Architects, Consultants and experts.
The Group has evolved from a one-store, one-brand distribution house to build a portfolio of world-class International brands and retail stores including brand boutiques. The Group serves customers in the UAE and select markets in the Middle East and North Africa (MENA) Region. The Organization proudly partners with over fourteen international brands, operates fifteen retail stores and has three service centers across the UAE. Eros Group continues to operate through a seamless logistical process daily to deliver on its core objective: Customer Delight. For more information, please visit www.erosgroup.ae or www.erosdigitalhome.ae
© Press Release 2021
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
