PHOTO
Dubai: In line with its “customer first” strategy, Oman Insurance Company has launched a state-of-the-art, fully digitalized motor claims system that reduces the time taken for claim process by 50%.
Oman Insurance is the first in this region to provide its customers First Notification of Loss (claim initiation) directly at the garage without any manual intervention by its staff. Along with the reduced approval time, a significant number of repairs will now be approved within a few hours, thanks to rule-based auto approvals. Surveyors are now equipped with the digital capability to provide approvals on-the-go with the entire claim related information readily available on the cloud.
Customers will be kept informed through automated SMS notifications at every stage of the process from their first interaction at the garage all the way to receiving of their vehicles. All this will be done with little to no paperwork, eliminating over one million print outs every year.
CEO of Oman Insurance Company, Jean-Louis Laurent Josi commented on this occasion, “This key initiative is part of our digital transformation strategy whose objective is to provide our customers with simple, fast and transparent processes and deliver them a remarkable experience. Our ultimate aim is to become the reference in the region for exceptional customer service and the only way to achieve that is to keep customers at the heart of everything we do. Our customer satisfaction index at mid- year shows that we have 87% of satisfied and very satisfied customers reflecting the continuous improvements at Oman Insurance.”
The announcement follows a series of pioneering digital unveilings by Oman Insurance in the year 2020, including the region’s first real-time motor insurance purchase portal and an enhanced corporate website.
-Ends-
About Oman Insurance Company
Oman Insurance Company (P.S.C.) was established in 1975 and is one of the leading insurance providers in the Middle East. Oman Insurance Company has operations across Emirates in the UAE as well as in Oman and Turkey. Oman Insurance provides a wide range of insurance solutions for individuals and enterprises in Life, Medical and General insurance.
© Press Release 2020
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
