|07 July, 2019

DHA launches new hybrid dental appointment model

The new model aims to reduce the customer's waiting time to 20 minutes instead of having the only option of walk-ins and waiting for their turn for long hours.

DHA launches new hybrid dental appointment model

Dubai, UAE: The Dubai Health Authority (DHA) has adopted a new dental hybrid appointment model that enables patients to book their appointments across all DHA dental facilities through three options: walk-ins, booking through the call centre (800342) or through the authority’s medical records platform.

The new model aims to reduce the customer’s waiting time to 20 minutes instead of having the only option of walk-ins and waiting for their turn for long hours.

The model is a scheduling system that aims to enhance patient care service through incorporating both appointment and walk-in patients in General Dentistry and Dental Hygiene Clinics at DHA primary health care centres.

Dr Manal Taryam, the CEO of the Primary Healthcare Sector that the authority will begin implementing the system on July 21st.

She added that this will allow patients to schedule their appointments ahead of time and choose their preferred dentist for their required service and for follow ups. Meanwhile emergency cases will be catered to during the clinics working hours from 7:30am to 9:30pm.

The new model aims to achieve customer satisfaction as it reduces the customer’s waiting time to 20 minutes instead of having the only option of walk-ins and waiting for their turn for long hours.

Dr Hamda Mismar, Director of Dental Services at the DHA emphasised that the new model will have a positive impact for patients who would like to organise their time and avoid waiting for long hours.

She added that it will also have a positive impact medically as having the patients schedule their appointments with the same doctor ensures that an effective treatment plan is put in place.

Through the new system, the patient will be able to schedule a follow up through three methods: the doctor himself can schedule a follow-up based on the patient’s treatment plan, the patient can schedule a follow up via the call centre or the patient can schedule a follow up through the medical records platform.


For further information, please contact:
Mahmoud Al Ali
Head of Media
Dubai Health Authority
+9714 219 7260

Kamakshi Gupta and Noor Nazzal
Communications Analysts- Media Dept.
Dubai Health Authority
+9714 2197455

About the Dubai Health Authority:

The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. 

Prior to the establishment of the DHA, the Department of Health and Medical Services, which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

In May 2018, H.H Sheikh Mohammed, issued Law No. (6) Of 2018 of the DHA. The new Law further enables the DHA to achieve its objectives including regulating medical services in Dubai, enhancing competiveness and transparency, improving medical services and products based on international best practices and achieving the sector’s objectives according to approved strategic plans.

According to the Law, DHA will ensure the availability of quality medical insurance programmes, improve medical services according to the highest international standards, contribute to providing attractive infrastructure for investments, boost Dubai’s position as a global hub for medical tourism and medical education, encourage innovation in the healthcare sector and improve preventive healthcare measures.

The Law specified DHA’s responsibilities to include preparing a comprehensive strategic plan for Dubai’s healthcare sector, conducting studies and surveys to define Dubai’s future needs and matching the results with future investments, licensing and monitoring medical workers and medical facilities according to DHA’s approved regulations. Its responsibilities also include regulating medical education and medical research in collaboration with competent local and international authorities and drafting and developing policies and procedures for the healthcare sector in Dubai.

The Law authorises DHA to regulate and approve the prices of medical services offered by private healthcare facilities in Dubai and ensure the quality of medical services. DHA is also responsible for regulating and facilitating the sending of patients for specialised medical treatment to healthcare facilities both within and outside the country, regulating and overseeing medical tourism in collaboration with concerned authorities, managing and developing policies that govern medical insurance and regulating medical advertising in Dubai.

H.H Sheikh Mohammed also issued Decree No. 17 of 2018 establishing subsidiaries of the DHA: the Dubai Healthcare Corporation and Dubai Health Insurance Corporation to further enhance healthcare services in Dubai and enable DHA to fulfil its responsibilities and obligations.

Three new strategic sectors were also added as part of the decree; they include Strategy and Corporate Development, Health Regulation, and Shared Support Services.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including Latifa, Dubai, Rashid and Hatta Hospitals, its 12 primary healthcare centres, 17 medical fitness centres and its 6 specialty centres.

For more information, visit DHA’s website: www.dha.gov.ae 

© Press Release 2019

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