Abu Dhabi government enhances digital services in cooperation with VMware

Abu Dhabi Smart Solutions and Services Authority (ADSSSA) delivers smart government services on one digital platform to streamline and enrich customer experience

Abu Dhabi government enhances digital services in cooperation with VMware
  • Highly secure Cloud Platform leverages VMware Enterprise PKS for running microservices- based modern applications

Abu Dhabi: Abu Dhabi Smart Solutions and Services Authority (ADSSSA) and VMware, Inc. (NYSE: VMW), a leading innovator in enterprise software, have announced a collaboration which will see ADSSSA leverage a range of VMware solutions. This includes digital solutions to support Abu Dhabi’s unified government services platform, TAMM, and provide the latest innovative and advanced technologies to streamline and enrich the experience of citizens and enable next-generation government services with TAMM, which will be a qualitative shift in the way government services are delivered to all people in the emirate.

Aligned with Abu Dhabi Development Accelerators Programme ‘Ghadan 21’ this cooperation reflects ADSSSA’s keenness to adopt a forward-looking vision for improving government performance and delivering government services that exceed citizens’ expectations.

ADSSSA, the authority that oversees the development of Abu Dhabi’s smart government services, is consolidating over 1,600 government services into 80 end-to-end journeys. These include ‘Building/Buying A Home,’ ‘Getting Medical Treatment’ and ‘Establishing a New Business.’ So far four of the journeys are live, with all 80 planned to come online within three years.

ADSSSA is using VMware solutions to help foster an organizational DevOps culture, which aims to enable staff to act as application developers in building and testing new services quickly and reliably. ADSSSA is implementing the TAMM journeys as microservices running on VMware Enterprise PKS, a production-grade Kubernetes solution that runs on ADSSSA’s VMware vSphere-based private cloud.

VMware and Pivotal Software, Inc. co-developed VMware Enterprise PKS to enable organizations to more effectively build and run modern applications. A comprehensive solution, VMware Enterprise PKS significantly simplifies the deployment and management of Kubernetes clusters with critical production capabilities such as full lifecycle management, high availability, health check and self-healing, and rolling upgrades. VMware Enterprise PKS includes VMware NSX-T for advanced container networking such as automating the implementation of network policies, network object creation, network isolation, and micro-segmentation for security. It also includes Harbor, an advanced container registry, and supports multi-cloud deployment on vSphere-based hybrid clouds as well as public clouds such as Amazon Web Services (AWS), Google Cloud Platform (GCP) and Microsoft Azure.

VMware Enterprise PKS is designed to integrate with other VMware products, which enables ADSSSA to leverage its existing investments and skillsets in those products to manage Kubernetes workloads. The integration of VMware Enterprise PKS and the VMware vRealize cloud management platform provides customers with Kubernetes cluster management, broad visibility into the performance, capacity and health of VMware Enterprise PKS, and deeper insight into the container platform at the cluster, pod, namespace and container level. Additionally, VMware vRealize Network Insight helps deliver successful outcomes for customers by enabling them to confidently manage and scale NSX deployments with VMware Enterprise PKS.

H.E. Dr. Rauda Al Saadi, Director General, Abu Dhabi Smart Solutions & Services Authority (ADSSSA), said: “This fruitful and constructive cooperation with VMware reflects the ambitions of the Authority to enrich customer experience by adopting a range of innovative technologies and digital solutions that are proactive, fast and efficient. By simplifying government services on one digital platform we are helping customers in the emirate from all segments - citizens, residents, visitors and investors - to use an integrated series of government services at a single point of contact without the need to visit different government departments or websites, thereby saving time and effort, and enhancing government performance efficiency.

“With VMware’s government expertise and advanced technological solutions, we can easily share data across government agencies, more securely launch and deliver new government services and run our services much more efficiently,” she added.

“Abu Dhabi is fast becoming a global leader in government digital transformation, with VMware solutions enabling government services to be more intuitive and efficient for citizens, as well as being available at any time on any mobile device. Our more secure cloud platform allows the Abu Dhabi government to easily scale, and frees up IT staff to develop new and innovative services to meet future government needs,” said Jean Pierre Brulard, Senior Vice President and General Manager, EMEA, VMware.


About VMware
VMware software powers the world’s complex digital infrastructure. The company’s cloud, networking and security, and digital workspace offerings provide a dynamic and efficient digital foundation to over 500,000 customers globally, aided by an ecosystem of 75,000 partners. Headquartered in Palo Alto, California, VMware is committed to being a force for good, from its breakthrough innovations to its global impact. For more information, please visit https://www.vmware.com/company.html

Abu Dhabi’s Smart Solutions and Services Authority (ADSSSA) has a legal personality and possesses the necessary legal capacity as well as financial and administrative independence in all matters. The Smart Solutions and Services Authority is aimed at developing smart systems for government services by focusing on the combined experience of all categories of customers, to improve and assist the work of the government services sector. 

The Authority works with all government bodies to redefine services and offer them in a seamless, proactive and integrated manner, to meet the individual needs of each customer, through a multi-channel unified platform which provides customers with access to services anywhere and at any time. ADSSSA is also supervising the establishment of customer service centres, which will offer smart and integrated services as per global best practices. Their creation is an important initiative and a deliberated step which will help reinforce Abu Dhabi’s position as a technological innovation hub.

The Authority’s tasks also involve drafting general policies, strategic plans and initiatives, and providing operational support in order to achieve government integration in terms of information and communication technologies. It also helps to enable government entities to manage their institutional and developmental tasks through innovative systems and legislations, which will contribute to the improvement of government performance.

For more information:
Orient Planet PR and Marketing Communications
Tel – Abu Dhabi Office:     00971-2-44 18 995
Email:      media@orientplanet.com 
Website: www.orientplanet.com 

© Press Release 2019

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