Works ministry in Bahrain solves 84% of complaints

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Bahrain - More than 80 per cent of the complaints received by the Works, Municipalities Affairs and Urban Planning Ministry in the third quarter of this year were solved, it was announced.

A total of 1,162 complaints were received by the ministry through the mobile phone app Tawasul, the national suggestion and complaint system.

According to the ministry’s media and community service chief Hafedh Abdulghaffar, 985 complaints were responded to, at an 84.7pc success rate, while an additional 117 complaints are under observation and follow-up.

“The Capital Governorate registered the highest number of grievances (522) followed by Muharraq Governorate (290),” he said in a statement yesterday.

“Meanwhile, the Northern Governorate registered 174 complaints followed by the lowest number of grievances (116) by the Southern Governorate.

“Sixty general grievances were also registered, concerning issues related to infrastructure services.”

Mr Abdulghaffar pointed out the ministry has newly developed modern procedures to follow up and monitor urgent requests to achieve speedy implementation and meet the demands of citizens in accordance with available resources and capabilities.

September recorded the highest number of requests (435), followed by 392 in July, and 335 in August – with 693 grievances received in regard to the roads sector.

“There were many repeated requests for the maintenance of pavements, roads and sidewalks as well as streets and the paving of new roads and fixing of holes on roads and pavements.

“A total of 168 requests were also submitted in the drainage network department which mostly focused on the development of new rainwater drainage, the maintenance of sewerage network manholes as well as the maintenance or replacement of sewerage manhole covers.

“Forty-five reports were also received with regard to issues outside the ministry’s jurisdiction, while 227 reports related to other sectors and 29 reports were repeated or experimental.”

Eighty per cent of the complaints were received via Tawasul, followed by telephone (14pc) and 6pc through other means.

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