Over 4,000 establishments in UAE fined for exploiting consumers

Law enables consumers to contact authorities and submit complaints about fraud and exploitation

Rush Hour Traffic on Sheikh Zayed Road at Night. Image used for illustrative purpose.

Rush Hour Traffic on Sheikh Zayed Road at Night. Image used for illustrative purpose.

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More than 4,000 commercial establishments were fined in the UAE during 2020 for flouting rules, including exploiting consumers, said a UAE minister.

Abdullah bin Touq Al Marri, Minister of Economy on Tuesday told the Federal National Council (FNC) that Federal Decree Law No. (15) of 2020 regarding consumer protection had granted the ministry extensive supervisory powers to control prices in the country's markets, especially during times of crisis and events.

The FNC had in June 2020 passed a draft law amendment to the consumer protection law which was aimed at protecting customers from being exploited by dishonest traders.

The law enables consumers to contact relevant authorities at the Ministry of Economy to submit complaints about fraud and exploitation. Part of the law, says that relevant authorities will aim to obtain the correct information on goods purchased by consumers, and raise the awareness of consumers about their rights and obligations.

The law set out tougher penalties, including a jail term not exceeding two years or a fine of not less than Dh10,000 and not more than Dh2 million or both for anyone violating any of the provisions of the law.

“The ministry’s inspection teams intensified campaigns on the markets since the issuance of the new law. Over the past year, 171,650 inspection and monitoring campaigns were carried out on the markets to follow up on prices and services provided to consumers,” said Al Marri.

“The inspection and control campaigns resulted in detecting more than 4,000 violations, as part of the ministry’s efforts to control prices and ensure the provision of the best services and products for consumers-including citizens and residents in the country.”

Al Marri was answering the question posed to him by FNC member, Obaid Khalfan Al Salami on the measures being taken by the ministry to control the hike in prices of goods and services especially during unusual situations like the Covid-19 pandemic.


Ismail Sebugwaawo

A professional journalist originating from Kampala, Uganda, Ismail is a happy father with strong attachment to family and great values for humanity. He has practiced journalism in UAE for the past 13 years, covering the country's parliament (FNC) and crimes, including Abu Dhabi Police, public prosecution and courts. He also reports about important issues in education, public health and the environment, with a keen interest in human interest stories. When out of reporting duties, he serves the Ugandan community in Abu Dhabi as he wants to see his countrymen happy. Exercising and reading are part of his free time.


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