Facilio, a leading AI-driven property operations and maintenance platform, announced that UAE’s niche facilities managment (FM) service providers have started replacing manual processes and legacy tools with modern software for portfolio operations.
Build Well Holdings, a real estate investment company, GGFM, a data-driven smart FM solution provider, and Bright Environment, an integrated facility management service provider, are using the Facilio platform to be agile and drive seamless customer experiences amidst changing conditions.
The global pandemic has become a catalyst for long-term change across the real estate and FM services landscape, accelerating trends in occupant health, wellness, sustainability, service delivery, and agile operations.
As digital-native tenants and occupants are demanding proactive services and hands-on control of their spaces, progressive FM service providers are taking the role of strategic pillars in reopening and operating buildings with a strong data-led and future-ready operations strategy in place.
Facilio Founder & CEO Prabhu Ramachandran said the group was excited about the continued validation of data-led operations, demonstrating the technology opportunity for FM service providers to execute a portfolio-wide service approach.
"Our solution will serve as a foundation to remove inefficiencies and barriers to innovate and grow in new market conditions," he stated.
Hafilur Rahman, the executive director at GGFM, said: "We believe that data is the new oil, and processes are the key differentiator in the service industry."
"By harnessing technology, we will be able to reimagine service delivery, transform the operational approach, to meet clients where they are today and ultimately provide friction-less experiences," he noted.
Facilio’s unique property operations cloud platform is enabling FM operatives to make this transition in approach, by allowing them to: automate maintenance at portfolio scale; customize and manage complex workflows; benchmark equipment performance in real-time; drive delightful end-to-end experiences for tenants; introduce new value-based wellness and sustainability, and predictive services.
More than ever before, real estate owners, operators, and FM service providers recognize the need for real-time operational intelligence to help them make informed decisions on efficiency and experience improvements.
Zaheer Rattonsey, the managing director, Build Well Holdings, said: "With Facilio, we are able to consolidate every building data into one system to create a sustainable and well-maintained built environment."
"This helps us focus our energy on improving the asset value and experience," he added.
Balaji Parthasarathy, the director for operations at Bright Environment, said: "By observing both the real time and historical indicators of the various operational parameters, we have been able to implement effective responsiveness and optimize resource allocations, instantly."
"Further, through the unique cloud-native portfolio operational models in Facilio, we are better equipped to surpass the capabilities of traditional CaFM and ERP solutions. With Facilio on board, we can confidently state that we are miles ahead in the journey of our mission of " Excellence through Innovation," he added.-TradeArabia News Service
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