14 October 2006
On October 3rd - 4th Xceed exhibited at the Call Center Expo in Birmingham, UK, the largest specialized exhibition in Europe, held at the National Exhibition Center (NEC). Xceed will then travel to the United States where it will exhibit at Outsource World New York, as part of the Egyptian Pavilion. Finally moving on to Canada where it will participate in 'The International Contact Center Management' (ICCM) Conference & Expo on October 23rd to 25th, at the Toronto Metro Convention Center in Toronto, Ontario, Canada.
Xceed was very successful at the Call Center Expo this year where a special feature on Egypt was presented in the September / October issue of Customer Management Magazine. 'Egypt takes leading role in outsourcing offshoring and at Call Center Expo 2006'. The article opens with the following: 'Egypt, home to the Pyramids and the Valley of the Kings, is now ranked as one of the hottest spots for globalization.' Xceed was also featured in Call Center Focus Magazine as well as Outsource Magazine.
Xceed plans to travel to the United States to be a part of the exhibit at Outsource World NY, which will take place on October 17th to 18th. Outsource World New York is the largest and most widely recognized outsourcing event in the United States. The conference offers delegates a comprehensive learning experience examining all cost and resource implications of contemporary outsourcing services and solutions. Xceed will be exhibiting as part of the 30,000 square feet Egyptian Pavilion, along side 12 of the top companies in Egypt.
On day two of the Outsource World NY conference we have two very special speakers that will represent Egypt. Xceed is very proud to note its efforts with obtaining a special guest speaker for Egypt, Peter Ryan, Senior Analyst, Outsourcing and offshoring - Datamonitor. Mr. Ryan will give a 30 minute presentation on 'Egypt as a Contact Center Outsourcing Destination of Choice' on October 18th.
Mr. Ryan comments, 'Egypt presents one of the most unique and fresh contact center outsourcing prospects for western investors. Not only is its sheer scalability in line with some of the largest global markets, but its language skills are sophisticated from a commercial and popular culture perspective. Along with ongoing IT investments and continued deregulation of the telco market, Egypt constitutes one of the most intriguing locations globally for contact center outsourcing.'
Xceed Contact Center's very own, Ossama Nazmi, Sales and Marketing Director will be part of the 'Offshore BPO: Success Factors and Strategies (Buyer and Vendor perspective)', Moderated by Ron Muns with HDI.
Mr. Nazmi comments, 'It's a great opportunity to be here today to be more of help to people who are still inquisitive about Egypt, being the already valued destination for outsourcing for many European organizations'
After an exciting few days in New York, Xceed heads off to Canada to prepare for it's next splash in Canada. This is where it will participate in 'The International Contact Center Management' (ICCM) Conference & Expo on October 23rd to 25th, at the Toronto Metro Convention Center in Toronto, Ontario, Canada. Xceed is very excited to be participating at the longest-standing contact center management event in the industry, ICCM. For over 15 years, ICCM has been the expo for thousands of customer contact management professionals from around the world, looking to build personal networks, brush up on their skills, get up-to-speed on what's coming down the pike, and see and test the latest in technology and software solutions.
-Ends-
About Xceed Contact Center:
Xceed Contact Center is one of the largest contact centers in Africa and the Middle East with a capacity of 1,200 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies around the world like Microsoft, Oracle, General Motors, and many more. It currently manages programs for clients covering more than 12 countries in 9 different languages. Xceed Contact Center is the first and only COPC 2000 certified contact center in Africa, Middle East, and Southern Europe.
In addition, Xceed is the first and only Customer Operations Performance Center (COPC-2000) to be certified in Africa, Middle East, and the Southern European continent. The certification conferred by the Customer Operations Performance Center (COPC) Inc., certifies that Xceed Contact Center customers receive prompt professional information support and services. Xceed Contact Center recently obtained its ISO 14001: 2004 Environmental Management Standard and OHSAS 18001:1999 Occupational Health and Safety Management Systems Certifications in addition to the COPC-2000 Certification and the ISO 9001:2000 Quality Management System Certification.
For more information, please contact:
Mayi El-Maddah, Marketing Communication Manager,
Xceed Contact Center
+202-776-3012 or
+(2) 0102221448
Heba Shabana
Marketing Communication Specialist
Xceed Contact Center
The Smart Village, km 28 Cairo
Alex Road
Cairo, Egypt
Tel:+202-7763000
Dir:+202-7763016
Fax:+202-7763001
On October 3rd - 4th Xceed exhibited at the Call Center Expo in Birmingham, UK, the largest specialized exhibition in Europe, held at the National Exhibition Center (NEC). Xceed will then travel to the United States where it will exhibit at Outsource World New York, as part of the Egyptian Pavilion. Finally moving on to Canada where it will participate in 'The International Contact Center Management' (ICCM) Conference & Expo on October 23rd to 25th, at the Toronto Metro Convention Center in Toronto, Ontario, Canada.
Xceed was very successful at the Call Center Expo this year where a special feature on Egypt was presented in the September / October issue of Customer Management Magazine. 'Egypt takes leading role in outsourcing offshoring and at Call Center Expo 2006'. The article opens with the following: 'Egypt, home to the Pyramids and the Valley of the Kings, is now ranked as one of the hottest spots for globalization.' Xceed was also featured in Call Center Focus Magazine as well as Outsource Magazine.
Xceed plans to travel to the United States to be a part of the exhibit at Outsource World NY, which will take place on October 17th to 18th. Outsource World New York is the largest and most widely recognized outsourcing event in the United States. The conference offers delegates a comprehensive learning experience examining all cost and resource implications of contemporary outsourcing services and solutions. Xceed will be exhibiting as part of the 30,000 square feet Egyptian Pavilion, along side 12 of the top companies in Egypt.
On day two of the Outsource World NY conference we have two very special speakers that will represent Egypt. Xceed is very proud to note its efforts with obtaining a special guest speaker for Egypt, Peter Ryan, Senior Analyst, Outsourcing and offshoring - Datamonitor. Mr. Ryan will give a 30 minute presentation on 'Egypt as a Contact Center Outsourcing Destination of Choice' on October 18th.
Mr. Ryan comments, 'Egypt presents one of the most unique and fresh contact center outsourcing prospects for western investors. Not only is its sheer scalability in line with some of the largest global markets, but its language skills are sophisticated from a commercial and popular culture perspective. Along with ongoing IT investments and continued deregulation of the telco market, Egypt constitutes one of the most intriguing locations globally for contact center outsourcing.'
Xceed Contact Center's very own, Ossama Nazmi, Sales and Marketing Director will be part of the 'Offshore BPO: Success Factors and Strategies (Buyer and Vendor perspective)', Moderated by Ron Muns with HDI.
Mr. Nazmi comments, 'It's a great opportunity to be here today to be more of help to people who are still inquisitive about Egypt, being the already valued destination for outsourcing for many European organizations'
After an exciting few days in New York, Xceed heads off to Canada to prepare for it's next splash in Canada. This is where it will participate in 'The International Contact Center Management' (ICCM) Conference & Expo on October 23rd to 25th, at the Toronto Metro Convention Center in Toronto, Ontario, Canada. Xceed is very excited to be participating at the longest-standing contact center management event in the industry, ICCM. For over 15 years, ICCM has been the expo for thousands of customer contact management professionals from around the world, looking to build personal networks, brush up on their skills, get up-to-speed on what's coming down the pike, and see and test the latest in technology and software solutions.
-Ends-
About Xceed Contact Center:
Xceed Contact Center is one of the largest contact centers in Africa and the Middle East with a capacity of 1,200 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies around the world like Microsoft, Oracle, General Motors, and many more. It currently manages programs for clients covering more than 12 countries in 9 different languages. Xceed Contact Center is the first and only COPC 2000 certified contact center in Africa, Middle East, and Southern Europe.
In addition, Xceed is the first and only Customer Operations Performance Center (COPC-2000) to be certified in Africa, Middle East, and the Southern European continent. The certification conferred by the Customer Operations Performance Center (COPC) Inc., certifies that Xceed Contact Center customers receive prompt professional information support and services. Xceed Contact Center recently obtained its ISO 14001: 2004 Environmental Management Standard and OHSAS 18001:1999 Occupational Health and Safety Management Systems Certifications in addition to the COPC-2000 Certification and the ISO 9001:2000 Quality Management System Certification.
For more information, please contact:
Mayi El-Maddah, Marketing Communication Manager,
Xceed Contact Center
+202-776-3012 or
+(2) 0102221448
Heba Shabana
Marketing Communication Specialist
Xceed Contact Center
The Smart Village, km 28 Cairo
Alex Road
Cairo, Egypt
Tel:+202-7763000
Dir:+202-7763016
Fax:+202-7763001
© Press Release 2006
