Middle East's top fashion & lifestyle website takes customer feedback and applies it

16th June 2013, Dubai UAE:  Ever wondered what happened to the online customer feedback form you took the time to complete? While some might disappear into a digital abyss, the 5,000 customers of MarkaVIP who responded to the fashion and lifestyle website's recent customer satisfaction survey will be delighted to know that their feedback has been taken to heart and applied, to offer the best possible online shopping experience.

With door-to-door delivery voted as one of the key benefits of the site, MarkaVIP has made it even more attractive, by now offering free shipping for any order worth more than US$50.00, to any delivery address in the UAE.  This was made possible as a result of MarkaVIP's investment in it's own logistics capability over the last 18 months and the new consolidation hub the company opened in Dubai last month.

Customers counted quality of product, after-sales service and user friendliness of the website as the things that most impressed them about MarkaVIP. As a result more than 98 percent of respondents in the survey also confirmed that they would recommend MarkaVIP to friends and family.  This overwhelming vote of confidence has led the company to reward this commitment, awarding $20.00 to every customer making a successful referral, and a further $20.00 to the person placing their first order.

Ahmed Khatib, CEO of MarkaVIP said:  "Our customers care enough to tell us what they want; our job is to give them that and more.  Following this latest survey, we decided to simplify our door-to-door shipping charges in the UAE, and also thank our customers for recommending us.  It's a win-win for everyone, and we will make sure that continues across every element of the MarkaVIP experience."

Offering a diverse range of designer brands and quirky one-of-a-kind fashion and lifestyle finds for men, women and kids, MarkaVIP has pioneered online shopping in the Middle East.  With sales on the site remaining for a limited period of 3 to 5 days, at discounts of up to 80 percent on men, women and children's apparel, accessories, kids' items, electronics and home décor, there is something new to discover every day.   

Payment on MarkaVIP has never been easier either, with a one-click payment method offered by PayPal, as well as secure credit card options or cash on delivery.

Fast, reliable and secure, the MarkaVIP shopping experience can be enjoyed in English and Arabic - shoppers can log onto: www.markavip.com, join almost one million fans on MarkaVIP's Facebook page, and follow @MarkaVIP on twitter.                             

About MarkaVIP:
MarkaVIP is the largest online flash sales fashion and lifestyle business in the Middle East.  Operating in eight countries in the region and serving a community of more than 2.5 million members, the company sources premium brands and lifestyle products to be offered at deeply discounted prices for a limited period of time.

MarkaVIP was established in November 2010 by Ahmed Al Khatib, an accomplished e-commerce engineer. He brought together experienced professionals from leading firms in the fashion and lifestyle products industry to deliver an online shopping experience like no other in the Middle East. The result is a highly interactive e-tail platform where members gain access to great brands at great value from the convenience of their own homes. MarkaVIP is currently available in the GCC, Jordan and Lebanon.

To apply for membership go to www.markavip.com.

Media Contacts:
Darina Grant
Mojo PR
Tel: +971 56 397 6777
Email: darina@mojo-me.com

© Press Release 2013