Abu Dhabi's Urban Planning Council rolls out first phase of online services as part of its digital transformation project

ABU DHABI, 24th May 2017

The Urban Planning Council (UPC) has launched six major e-Services, as part of its e-Services Transformation Project, with a fresh new website.

In accordance with the Abu Dhabi Plan, the UPC has enhanced Government processes and customer user-experience at the click of a button, which is aligned with the Digital Transformation Agenda in the Emirate of Abu Dhabi.

The UPC’s six e-Services and impressive library of manuals and resources are now available on its revamped website, www.upc.gov.ae , which serves as Phase 1 of the e-Services Transformation Project.

This project is being rolled out in four phases and once complete, will offer an entirely multichannel digital experience in accessing UPC’s tools, services and resources.

With a clean streamlined look and accessible digital services, the website will act as a ‘one-stop shop’ for developers, other Government entities, students and Consultants, and Pearl Qualified Professionals, saving them both time and effort.

HE. Falah Al Ahbabi, Director General, Abu Dhabi Urban Planning Council said: “In line with the Abu Dhabi Plan, today marks a huge milestone in our digital transformation, which will bring all of our services online.

“With a customer-centric approach, the e-Services system will be available across various platforms to enhance user experience.

“The revamped website has a clean design and simple navigation, providing quick and easy access to our e-Services and a more comprehensive understanding of our standards and requirements.”

One of the e-Services in the initial roll-out are requests for Estidama training registration, which ensures stakeholders adhere to the UPC’s mandatory Pearl Rating System for the design, construction and operation of Complete Sustainable Communities.

The other e-Services are requests for enquiry meetings and PQP certificates, while developers can carry out various requests for Master Plan concept and detailed approvals, and Master Plan minor amendment approvals – all without having to visit the UPC office.

To ensure the UPC continues to provide a seamless and efficient digital service, developers and stakeholders will be encouraged to trial the six e-Services and submit their feedback between 24th May and 8th August.

Alongside these digital processes, the UPC’s library of resources is also available, including its 11 manuals to help drive and support Abu Dhabi's urban development strategy on topics including Urban Street Design, Neighbourhood Planning and Community Facilities Planning Standards.

Phase 2 of the e-Transformation Project is scheduled for Q3 and the mobile app will be launched by the end of the year, as part of the UAE Smart Government services. This will allow UPC customers to have information on their services requests, at their fingertips.

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About the Abu Dhabi Urban Planning Council:
The Abu Dhabi Urban Planning Council (UPC) was created by law number 23 of the year 2007 and is the agency responsible for the future of Abu Dhabi’s urban environments, and the expert authority behind the framework plans for the Emirate: Plan Capital, Plan Al Ain, Plan Al Dhafra and Plan Maritime. Chaired by His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, the Abu Dhabi Urban Planning Council defines the shape of the Emirate, ensuring factors such as sustainability, infrastructure capacity, community planning and quality of life, by overseeing development across the city and the Emirate as a whole. The Abu Dhabi Urban Planning Council ensures best practice in planning for both new and existing urban areas.

The Abu Dhabi Urban Planning Council’s primary purpose is to deliver upon the vision of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, Ruler of Abu Dhabi for the continued fulfilment of the grand design envisaged by the late Sheikh Zayed bin Sultan Al Nahyan and the ongoing evolution of Abu Dhabi as a global capital city. By drawing on urban planning expertise locally, throughout the GCC and around the world, the UPC strives to be a global authority on the future of urban planning and design.

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© Press Release 2017