Doha, Qatar: The iconic St. Regis Doha has recruited more than 40 professional Butlers from around the world, and is training them to offer the unique St. Regis standard of service when the hotel opens later this year.
The St. Regis Doha will offer the highest level of service for all guests. With its focus on bespoke luxury, the hotel will add a distinctive new element to Qatar's hospitality scene.
Every guest who stays at the hotel will be provided with their own Butler for the duration of their stay. Any request, whether guests require a perfectly pressed suit or a last minute gift for a loved one, will be tailored to match their specific requirements and tastes.
The St. Regis Doha has recruited two new members to its executive team to bring the Butler service to life in Qatar. Mahjoub Kammoun has joined the team as Head Butler, while Hanna Azzi has joined as Executive Assistant Manager for Rooms.
"The St. Regis Butler service is one of the defining features of our hotel, and part of our promise to our guests that they will have a truly memorable stay. Each of our new Butlers is currently undergoing months of extensive training so that they understand the history and performance expectations of the St. Regis Butler, and we believe that guests in Qatar will truly value this service," said Mahjoub Kammoun, Head Butler.
St. Regis Butlers greet arriving guests to seamlessly check in and familiarize them with their room as well as the hotel's facilities and ensure that any customised room preparations are made to the guest's satisfaction. Dedicated personal assistants, they manage and facilitate a virtually unlimited array of guest services, from assisting with business details and arranging reservations at restaurants and spas, to personal matters such as running errands.
Butlers are also trained in the art of packing and unpacking and so can take care of guest's luggage at the start and end of their stay.
Butlers will be available for guests around the clock, instantly accessible by page from the guest's room or through the E-Butler service, which enables guests to email their Butler with their requests anytime, either from the hotel or even off-property.
The St. Regis Butler service is one of the most visible representations of the hotel's renowned level of service and attention to detail. In order to achieve this level of personal service, the Butlers work closely with every department within The St. Regis Doha.
"One of the unique experiences for our guests is that the main point of contact throughout their stay is their own Butler, helping them with every request. In order to deliver this experience, we have a huge team behind the scenes ensuring that housekeeping, laundry and service levels are immaculate," explained Hanna Azzi, Executive Assistant Manager for Rooms.
This exclusive Butler service has been a treasured hallmark of the St. Regis experience for over one hundred years and is set to be one of the defining features of the hotel. The hotel is investing significant time and energy into building the systems required to provide this truly unique level of service for every guest.
The St. Regis Doha, part of the Al Gassar Resort, will feature 336 guest rooms, including 70 suites, all with sea views. In addition, the hotel will offer more than 4,000 square meters of meeting and conference space, over 100m of private beachfront, a selection of exciting restaurants and lounges, plus the Remède Spa with over 20 treatment rooms.
Today, St. Regis hotels and resorts can be found across the globe, including New York, London, Singapore, Bali - and soon Qatar.
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About St. Regis Hotels & Resorts
Combining classic sophistication and modern luxury, the St. Regis brand remains faithful to its commitment to excellence. Founded by John Jacob Astor IV, with the opening of the first St. Regis hotel in New York City over a century ago, the St. Regis brand of hotels is known for its unique luxury, customized service and refined elegance in the best destinations worldwide.
Plans for the brand to globally continue its legacy include long-awaited St. Regis properties in Bahia Beach, Puerto Rico and Bal Harbour. In Latin America, the St. Regis brand will unveil new hotels and resorts in Buenos Aires, and the Riviera Maya. In Asia, the St. Regis brand has also announced plans to open properties in Bangkok, Chengdu, Kuala Lumpur, Lhasa, Nanjing, Osaka, Sanya Yalong Bay and Tianjin. In Africa and the Middle East, the St. Regis brand will continue to expand in Abu Dhabi, Cairo, Doha and Mauritius. The distinctive traits of the St. Regis experience include customised service and attention, coveted locations and luxurious design.
© Press Release 2011
