The Roads & Transport Authority - Nashwan Atta'ee: The Roads and Transport Authority (RTA) has snatched two prestigious international awards for the technology used in paying parking fees via mobile phones, known as m-Parking, used by Parking Dep't at RTA Traffic & Roads Agency, and the teamwork model adopted in RTA Call Center, Customers Service Dep't at RTA Corporate Administrative Support Services Sector. These two awards are part of the global STAR Awards dedicated to the public sector under the auspices of Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior of the United Arab Emirates.
The award distribution was made in an exclusive ceremony during the 3rd Customers Service Week recently held in the capital city Abu Dhabi in the presence of representatives from the Ministry of Interior, and government & semi-government entities as well as private companies from the business community of the UAE.
Engineer Maitha bin Edai, CEO of Traffic & Roads Agency and engineer Adel Al Marzooqi, Director of Parking, accepted the Award for the best educative initiative for the service of paying vehicle-parking fees through the mobile phone (The Best Citizen Service Initiative-Awareness). Yousef Al Rida, CEO of Corporate Administrative Support Services Sector, and Ahmed Hassan Mahboob, Director of Customers Service accepted the second award for the best teamwork in serving customers in the public sector (The Best Public Sector Customer Service Team-Teamwork) on behalf the Call Center.
Engineer Maitha bin Udai, CEO of Traffic & Roads Agency, was thrilled for the RTA to scoop these two coveted awards; which culminate the expeditious efforts made by the RTA in the context of broadening & enhancing its sophisticated service offering in the Emirate of Dubai. "Such awards also stand out as an example of the studious efforts and achievements made by RTA work teams. They also reflect the prudent directives of H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, and his close follow-up of all RTA agencies & sectors to ensure the implementation of the highest global standards to uplift the caliber of services and deliver them to the public in a handy, speedy and transparent manner," she commented.
Engineer Maitha also hailed the continuous cooperation between the Parking Dep't at the Traffic & Roads Agency, and the Development & Corporate Performance Dep't at the Strategy & Corporate Governance Sector, and highlighted the joint efforts made by the two parties towards realizing RTA's objectives and strategic goals.
For his part, Yousef Al Rida, CEO of Corporate Administrative Support Services Sector, commended the winning of Customers Service Dep't of the Award for the Best Teamwork in serving Customers in the Public Sector. He stressed the need of working diligently on improving the services rendered to customers, whom he said, are the eternal assets of the RTA. "Enhancing customer service experience therefore ranks among the top priorities of the RTA," he added.
It is note-worthy that since inception, the RTA has won an array of local, regional and international awards in recognition of accomplished pioneering projects and strategic initiatives all of which add to the broadening, uplifting & enhancing the customers' service. The Development & Corporate Performance Dep't at the Strategy & Corporate Governance Sector oversees and coordinates the participation in these awards in cooperation with the relevant local, regional and international agencies.
© Press Release 2012
