The Roads & Transport Authority - Manal Khalid: The Customer Service Center at the Roads & Transport Authority (RTA) has recently received a visiting delegation from the Customer Service Department at the Ministry of Interior in Abu Dhabi to review the best practices and top-notch systems adopted by various Sections, Customers Service Centers, Call Center and Quality & Customers Care Section of the Dep't. They were also acquainted with the sophisticated systems in use; which are aligned with the highest global standards.
The delegation was received by Ahmed Mohammed Mahboob, Director of RTA Customers Service, who stressed the importance of these visits, considering them as key channels of achieving the single common objective of enhancing the business conduct which would be made possible through exchanging expertise with various entities across the UAE, and reviewing the best practices capable of enhancing the performance and achievement drive. "RTA successes have made it a point of attraction for many others seeking to benefit from its advanced practices & cutting-edge programs," he noted.
"The Customer Service Centers feature high on the priority of the Dep't as they are the front-end of the RTA and a point of communication between the community segments & all RTA officials. These centers provide a holistic range of diverse services that include responding to customer inquiries, and furnishing callers with a constant flow of information that concern them. Such offering is made through a sprawling network of centers spanning the Emirate enabling customers process their transactions in a handy manner without having to wait for long. After all, Customer Service Centers play a huge role in receiving customer feedbacks and constructive inputs that contribute to the enhancement of the business processes and the overall performance of RTA agencies," added Mahboob.
The meeting was interceded by a visual presentation illustrating all sections of Customers Service Department focusing on the work mechanism of various affiliated branches & centers in Dubai along with the key services provided. It also touched on the Call Center and its crucial role in giving a clear vision and proper destination for callers from different community segments in responding to their inquiries. It also highlighted the careful employees' selection mechanism in place at the Center covering assessing the professional competencies in establishing proper communication with others with a view to raising the profile of the RTA.
The Customer Service Team escorted the delegation in a tour of RTA's Call Center as well as Umm Al Ramool Customer Service Center, and acquainted them with the latest systems in use at these sites aimed at maximizing customers' satisfaction.
At the end of the meeting, the delegation members lauded the visit as it offered them exposure to vital & rich information about the job nature of RTA Customer Service Centers along with the applicable regulations and laws. They stressed the importance of such meetings in strengthening the cooperative links between the two sides and exchanging expertise to leverage the business performance.
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© Press Release 2012
