Health at Hand enables patients to see a doctor via video in minutes

Dubai - Today sees the launch of Health at Hand, a brand, new, free-to-download app which connects patients with high-quality, licensed doctors via video consultation in minutes, wherever and whenever care is needed.

The first fully-licensed and DHA regulated, telehealth service in the region, Health at Hand is set to change the way we seek medical advice in the UAE, as it looks to cut out waiting rooms, appointments and travel times.

With two-thirds of patients spending more than 45 minutes travelling, parking and waiting with each doctor’s visit[1] – Health at Hand not only gives back the precious gift of time, but it also helps to eliminate doubt over medical symptoms, giving consumers that all-important ‘peace of mind’. Furthermore, those using similar telehealth models in the US, such as Doctor on Demand, have over 90% resolution rate, with under 10% of patients referred for further treatment.[2]

Easy to use, the service works by asking each patient to complete a basic user profile ahead of being connected through to the doctor, with each face-to-face, video consultation lasting 15 minutes – or longer, should the patient need this. There is also the option for patients to upload information on their symptoms along with any relevant photos to support the diagnosis before they speak to a doctor.

Post the call, a full doctor’s report is made available to the patient within minutes, detailing the doctor’s treatment recommendations and medication advice, including if they need to see a doctor in person at a local clinic of their choice. Users can access all past consultation notes at any time within the app and download or share their notes should they wish too.

Charlie Barlow, Founder and CEO of Health at Hand comments: “We’re delighted to have finally launched Health at Hand in the UAE. With over 64% of people self-medicating and 70% delaying visiting a doctor because they think the illness will go away on its own[3], it’s the ideal solution for those who are time-poor but want to ensure their health and well-being is looked after. Health a Hand quite literally puts patient’s health back in their hands – and is without doubt the future of healthcare not just in the UAE, but across the globe itself.”

All Health at Hand doctors are UAE-based with DHA licenses and have undergone a rigorous selection process to ensure the highest standard of patient care. Furthermore, the Health at Hand platform meets HIPAA standards.

Health at Hand is available through pay-as-you go or an annual subscription, priced from as little as 21 AED per month. It also offers a corporate subscription model for businesses which allows UAE-based companies the ability to sign up their employees, making it an easy and affordable way to implement staff wellbeing.

For more information and to download the Health at Hand app, which is available on Google Play and the Apple Store, please visit


For more information, images or a free trial, please contact House of Comms at / 04 275 4900

About Health at Hand:

Health at Hand is a DMCC company with a DHA licence for telehealth services, operating in the UAE. Health at Hand’s vision is to bring the highest standard of healthcare to everyone, wherever and whenever it is needed the most. Convenient and trusted, Health at Hand aims to remove the difficulties associated with visiting a doctor. To date, Health at Hand has raised $4.1 million investment and its board boasts one of the most influential telehealth doctors’ in the world, Dr. Pat Basu, founder and former Chief Medical Officer of Doctor on Demand, the leading, US-based, video consultation platform.

Pricing Structure of Health at Hand:

Individual (one adult)

Family (two adults & three children)

Pay as you go

250 AED

Billed as an upfront fee of 250 AED per year

Or as a regular price of 35 AED per month

Unlimited video consultations for one adult

430 AED

Billed as an upfront fee of 430 AED per year

Or as a regular price of 60 AED per month

Unlimited video consultations for added family members

100 AED

Per video consultation

No commitment

[1] YouGov MENA Telehealth Report, 2018

[2] The Truth About Telehealth, Larry D. Jones, 2018

[3] YouGov MENA Telehealth Report, 2018

© Press Release 2018

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.