ROME - SchlumbergerSema, a business segment of Schlumberger Limited, announced today the completion of the first phase of a project to evolve Pronto Assistance Servizi's Call Center towards a fully integrated, multi-channel Web Contact Center. The business strategy of Pronto Assistance Servizi is to concentrate on increasing the customer satisfaction of its clients through an offering of a large range of services supported by highly trained professionals and state-of-the-art technology.
To meet this objective, Pronto Assistance Servizi awarded the realization of an innovative project to SchlumbergerSema. The project called for the evolution of the Call Center towards an integrated, multichannel Web Contact Center that includes an advanced Customer Relationship Management (CRM) approach for the management of all customer contacts. SchlumbergerSema recommended an "all-in-one" solution based on a single, integrated application and technological infrastructure that provides complete Web Contact Center capability.
SchlumbergerSema rapidly designed and implemented the solution. The first phase of the project, which included the implementation of the inbound call infrastructure, was completed as planned in only three months. The second phase will address the realization of the outbound calls and CRM, and will complete the integration with the back end systems.
"In these past few months, we've had the confirmation of the professionalism and spirit of collaboration that characterizes SchlumbergerSema, with whom we have created a strong relationship based on a high level of trust and transparency," commented Alessandro Minetti, Pronto Assistance Servizi's Contact Center Services manager. "With this premise, our collaboration will certainly be lasting and rewarding."
Alberto Cibocchi, Vice president, SchlumbergerSema Finance (MDG), commented, "Thanks to the combination of our capabilities in the areas of consulting and system integration, together with our deep understanding of the market, SchlumbergerSema is able to offer customized solutions and professional services to the Insurance sector; including integrated Contact Center projects."
SchlumbergerSema is able to deliver a full range of services from the simple renewal of call center infrastructure to sophisticated solutions such as a complete, integrated, multi-channel, Web Contact Center. In this way, SchlumbergerSema can provide tailored systems to all companies that today need to manage the coexistence of new, innovative solutions and legacy systems.
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About SchlumbergerSema
SchlumbergerSema is one of two business segments of Schlumberger Limited, a global technology services company. With more than 30,000 employees serving customers in 65 countries, SchlumbergerSema aggregates IT consulting, systems integration, managed services and related products to the oil and gas, telecommunications, energy and utilities, finance, transport and public sector markets. Leveraging the Schlumberger DeXa* Suite of Services, it also provides IP network connectivity, information security solutions, distributed computing support services and data center hosting services. In 2001, Schlumberger revenues were $14.3 billion. For more information, visit www.slb.com
About Pronto Assistance Servizi
Pronto Assistance Servizi is part of the SAI Group and was founded in 1993 to provide private assistance insurance and contact center services. The Company has grown steadily over the past years and currently has an organization of over 150 resources that manage approximately 5000 contacts a day. For additional information, you may visit www.prontoassistance.com
For further information, contact:
Marco Maccarini
SchlumbergerSema
Tel. +39 01 25 81 02 18
MMaccarini@pont-st-martin.sema.slb.com
© Press Release 2006
