VOCALCOM, leader in Contact Centers solutions will once again be present at the ARABCOM summit but otherwise, for this 12th edition VOCALCOM Innovative ideas and concepts, brings up a special exhibition Village: "Outsourcing & Call Centers", with a LIVE CALL CENTER powered by two partners: E2M Call Center (MOBISION / Al Sumaria TV Call Center) and RAM IT Call Center (Outsourcing Call Center for McDonalds Lebanon).
Visitors can attend the live performance with the latest VOCALCOM technology dedicated to Customer Relationship Management. Agents from both contact centers will be in production, receiving calls from their customers.
On behalf of VOCALCOM MENAT, Mr. ALI KASSAB CEO REGION, will give a presentation titled "ANOTHER DIMENSION OF THE CLIENT RELATIONSHIP: Lebanon, the new destination for off shoring". This presentation aims to inform visitors about the importance of customer relationship management and VOCALCOM technologies role in the development of this sector in Lebanon.
VOCALCOM Participation this edition will serve to demonstrate that each company needs to better manage its relationship with its customers and that VOCALCOM solution; technology, experience and support, are there to let them get customer satisfaction.
Mr. Ali KASSAB said that now VOCALCOM Lebanon, a subsidiary of VOCALCOM MENAT is in place to meet the growing needs of the sector in Lebanon.
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About VOCALCOM
Leader in Europe and in offshore countries, elected 8 consecutive Product of the Year in the USA, VOCALCOM solution provider for contact centers, powering more than 4000 call center in the world with over 538 982 agents, present in 42 countries, including Tunisia, Algeria, Lebanon and Turkey, and Egypt.
About Arabcom Group
Arabcom Group has been pioneering in the business of promoting socio-economic development in the Arab States since 1993. The group has always aspired not only to lead the industry, but to set standards and benchmarks. It has established itself with a robust reputation of excellence and commitment.
Mission: To be a high-value partner for our customers providing them with innovative products, professional support and services while meeting our obligations to society and the environment.
Vision: To build strategic partnership relations between the East & West, North and South. To generate sustainable growth with focus on clients, employees, and suppliers.
For more information, please cntact:
Syed Kashif Noman
Events Director
Phone: +971 4 3903511
Fax: +971 4 3211165
© Press Release 2010
