The National Bank of Abu Dhabi (NBAD)'s Corporate Banking Group has been awarded ISO 9001-2008 Quality Management Standard by Lloyds Register Quality Assurance (LRQA), one of the world's leading accreditation bodies.
Mr. Abdulla Bin Khalaf Al Otaiba, the General Manager of Corporate Banking Group and Deputy Senior General Manager of Corporate and Investment Banking Division at NBAD received the ISO 9001-2008 certificate from Mr. Basem Obaid, Area Manager- ME & Africa, LRQA Ltd at a function organized in NBAD's head office in Abu Dhabi.
"NBAD has won numerous excellence awards. The pursuit of ISO 9001-2008 certification by our bank departments is part of our plan for continuous improvement," said Mr. Abdulla Al Otaiba.
"NBAD has a long-term commitment to continual improvement of all aspects of its services, systems and people to meet the expectations of our esteemed customers. Improvement can only be achieved through a continuous process of assessment, measurement, and review and ISO 9001-2008 provides an ideal approach for this" he added.
"ISO 9001-2008 is a quality frame work that ensures a deeper understanding of customer requirements and processes that enhance customer satisfaction through continual improvement. We are certain that this certification will enable Corporate Banking Group to further enhance the levels of service we deliver to our valued customers" he said.
"Implementing ISO 9001-2008 in Corporate Banking Group has helped us in systemizing our corporate client management processes and internal operations besides other areas, and I am very pleased that all our corporate offices in UAE will be implementing the new quality management system under this certification" Mr. Al Otaiba added.
Corporate Banking Group's staff were trained, supported and facilitated by NBAD's Business Excellence team at the Business Planning & Strategy Department in line with the Bank's objective.
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About National Bank of Abu Dhabi
The National Bank of Abu Dhabi (NBAD), The Number One Bank in UAE, was incorporated in 1968 and is listed on the Abu Dhabi Securities Exchange (ADX), under stock code (NBAD).
Ranked as one of the top 50 safest banks in the world, NBAD currently operates across 13 countries on four continents.
NBAD has a network of more than 100 branches in the UAE in addition to cash offices that are spread out in remote locations to provide banking services to customers all over the UAE.
The branch network is widened further with more than 330 ATMs through which customers perform a variety of transactions.
Besides brick & mortar branches, NBAD provides 24 hour internet banking access through NbadOnline and NbadDirect, the SMS-based payment service (Arrow) as well as account access and personalised customer support through its 24-hour Call Centre.
NBAD's overseas network stretches from Oman, Kuwait, and Bahrain in the G.C.C.; Egypt, Libya, and Sudan in Africa; UK, France, and Switzerland in Europe; Hong Kong and Jordan in Asia to Washington, D.C. in the U.S.A. Overall, NBAD has nearly 50 branches and 60 ATMs outside the UAE.
NBAD provides its customers with a wide variety of financial services targeting all segments of the consumer and corporate markets in addition to fund management, brokerage, financial markets, leasing, property management and private banking businesses.
The bank is organised into various client-focused divisions. They are the UAE Domestic Banking, International Banking, Financial Markets, Corporate and Investment Banking, Abu Dhabi National Islamic Finance (ADNIF), and Global Wealth comprising of Private Banking and Asset Management Group, and the wholly owned stock brokerage company Abu Dhabi Financial Services (ADFS). The Bank's wholly owned subsidiaries, Abu Dhabi National Leasing Company (ADNL) and Abu Dhabi National Properties (ADNP) are part of the Corporate and Investment Banking division.
NBAD is rated senior long term/short term A+/A-1 by Standard and Poor's, Aa3/P1 by Moodys and AA-/F1+ by Fitch giving it one of the strongest combined rating of any Middle Eastern financial institution.
Committed to the service of the UAE society, NBAD has a written Corporate Social Responsibility Mission, which forms an important element of the Bank's overall strategy.
NBAD is an award winning leader in the UAE and GCC financial services industry. In 2009, NBAD won the prestigious UAE Corporate Governance Award by Hawkamah, Institute of Corporate Governance; the Human Resources Development Award in Banking Sector from Emirates Institute for Banking and Financial Studies; Best Bank in the UAE for the third time in the last 10 years from Euromoney; Retail Bank of the year from Arabian Business; Best Personal Loan in the Middle East from Bankers Middle East; Best Local Bank in the UAE from emeafinance; Deal of the year from Project Finance Magazine; Best Company for Investor Relations in the UAE from Middle East Investor Relations Society; Corporate Finance, Structured Finance & UAE Deal of the year from Islamic Finance News; and Strategic Banking Web Award from the Pan- Arab Web Academy.
The Bank was ranked in the World's 50 Safest Banks in 2009 by Global Finance and recognised as a superbrand by Superbrands, the independent authority and arbiter on branding.
In previous years, NBAD has also won other prestigious awards such as the Sheikh Khalifa Gold Award, the Mohammed Bin Rashid Al Maktoum Business Award, the Dubai Quality Award, the Middle East Excellence Award 2008, ACN Arab Technology Award for the Banking & Finance, CIO Award of The Year, the Middle East e-Banking Country Award, the Outstanding use of IT in Financial Services Award, and excellence award for Best use of Technology from Banker Middle East.
NBAD, The Number One Bank in UAE, is poised for further growth in line with its Vision - To be the Number One Arab Bank.
For further enquires, please contact:
Ehab Khairi
Media & PR Manager
National Bank of Abu Dhabi
Tel: +97126111190
Mob: + 971508126799
Email: ehab.khairi@nbad.com
Web: www.nbad.com
© Press Release 2010
