McKinsey is Knowledge Partner of World Government Summit in Dubai
Report outlines leadership disciplines that can more than triple the success of government initiatives
Dubai, UAE – Today, McKinsey & Company released a report outlining a core set of mindset shifts required to carry out people-centric government transformations.
The report, entitled ‘Reframe to Reform: Putting People at the Center of Government Transformations’, was released on the first day of the World Government Summit in Dubai, a global event where world leaders, senior figures from international organizations, and experts from more than 150 countries are convening to discuss the use of technology and innovation to solve universal challenges facing humanity. McKinsey is one of the knowledge partners of the summit.
Over the past several years, governments around the world have started to prioritize citizen experience - putting the end-user front and center of the process - to design and deliver government services. However, according to a survey conducted by the McKinsey Center for Government (MCG), which surveyed nearly 3,000 public officials across 18 countries, only 20% of public sector initiatives typically succeed in meeting their objectives.
The report outlines 6 reframes of key behaviors to drive successful transformations:
- From “can’t change without a crisis” to “always keep improving”
- From “it wouldn’t work here” to “learn from others”
- From “try to please everyone” to “have the courage to prioritize”
- From “communicate top-down” to “nurture two-way engagement”
- From “the perfect plan” to “empower people to get it done”
- From “manage process” to “actively problem-solve”
Jörg Schubert, senior partner at McKinsey Middle East and co-author of the report, said: “The study highlights that while the ‘from’ parts of the reframe are common across many areas of government, they significantly impede the journey to effective change. Conversely, government leaders who embrace the ‘to’ parts of the reframes and start with this mentality, spark innovation, productivity and ultimately enable successful transformation.”
The report goes on to explore each reframe in further detail by spotlighting case studies from across the world. In Italy, a government official and ex-Amazon executive organized Italy’s biggest hackathon to help drive the digitization of the country’s public administration. Other governments like Australia have been adapting a more collaborative “learn from others” mindset borrowing from the private sector in areas such as customer journeys, design thinking and agile practices.
Mr. Schubert added: “In order to make the required shift we need to remember that, fundamentally, governments consist of people who serve other people. Therefore, for transformations to work they need to be rooted in an understanding of human behaviour and the motivations behind these behaviours. In this context, transparent two-way communication is also instrumental in driving successful change.”
The report highlights a MCG framework known as the 5 C’s - committed leadership, clear purpose and priorities, cadence and coordination in delivery, compelling communication and capability for change. These represent change leadership disciplines that, when applied together, can more than triple the success of government transformations.
McKinsey also released a second report today entitled ‘Future skills: Six approaches to closing the skills gap’ [link]. The report outlines a set of initiatives for the public sector to consider when developing strategies to close the skills gap between those of today’s workforce and the future skill requirements to compete in a digitally-focused ecosystem and job market.
The World Government Summit runs until 12 February 2019.
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About McKinsey & Company
McKinsey & Company is a global management consulting firm. We are the trusted advisor to the world's leading businesses, governments, and institutions. Since 1957, we have helped the Middle East region unlock growth and development, build champions in major industries, and nurture the talent of the next generation. The work of all eight of our locations—Abu Dhabi, Cairo, Doha, Dubai, Karachi, Kuwait, Manama, and Riyadh—is underpinned by our deep local roots, global reach, and investment in knowledge. The Middle East Office is committed to making a difference in the communities we serve. Through client work, dedicated social impact programs, and pro-bono initiatives, we are working to address some of the region’s most pressing social and economic challenges. With more than 600 colleagues and over 60 nationalities represented, we are proud to be one of the most diverse offices in the Firm globally.
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