Acer KSA Call Centre Records 100 Percent Success Rate in First Three Months of Operation
Dubai, United Arab Emirates: Acer's dedicated call centre for its Saudi based customers has seen a 100 percent success rate in the first three months of operation.
The world's third largest PC vendor and the region's leading notebook provider says that all calls to the service centre are answered in less than 30 seconds, and 95 percent of all queries are addressed in under three minutes.
"Saudi Arabia is a key market for Acer," commented Eugene Thomas, Director Customer Service Division, Acer Computer ME. "Enhanced after sales services is of critical importance to maintain customer confidence. Acer is a very consumer focused organisation and this call centre is designed to cement customer confidence in the Acer brand.
Customers can access the call centre through a toll free number - # 800 897 1456. Customers can also use an email facility - ksa_helpdesk@acer-euro.com to address their queries.
Ninety percent of all email traffic to the call centre is addressed the same day. The call centre remains open from 9:00 AM to 6:00 PM (Saturday to Wednesday).
Acer call centres across Europe, the Middle East and Africa (EMEA) can handle 5,000 repairs and 18,000 calls each day.
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About Acer
Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer's continued growth, while the successful mergers of Gateway and Packard Bell complete the company's global footprint by strengthening its presence in the U.S., and enhancing its strong position in Europe. Acer Inc. employs 5,000 people worldwide. 2007 revenues reached US$14.07 billion. See www.acer.com for more information.
© 2008 Acer Inc. All rights reserved. Acer and the Acer logo are registered trademarks of Acer Inc. Other trademarks, registered trademarks, and/or service marks, indicated or otherwise, are the property of their respective owners.
Acer Computer (M.E.) Ltd.
P. O. Box 16951
Jebel Ali Free Zone
Dubai, United Arab Emirates
Tel +971 4 8056000
Fax +971 4 8812200
© Press Release 2009
