Manama, Bahrain: Gulf Customer Experience (Gulf CX) – the leading outsourcing provider and customer experience innovator has launched Gulf CX Cloud in line with its cloud migration strategy in partnership with Five9, a leading cloud contact center provider. The partnership will enable businesses in the Middle East - with focus on the GCC - to launch contact center services rapidly, without the need to invest in hardware, or any other infrastructure; all that is needed are just a PC, Headset and Internet connection. With all the inbound and outbound contact center features supporting IVR, voice, email, chat, video, text and social media, companies can now focus on their sales and/or service while the technology is fully hosted and seamless, anywhere and anytime.
Commenting on this partnership, Rami Sweis, CEO of Gulf CX, said: “We hear the frustration and complaints from contact center professionals all the time about the effort, resources and costs involved in setting up and maintaining a contact center infrastructure. Currently, in our dynamic and fast-moving region it is clear that companies are no longer willing to be burdened by high capital expenses and maintenance contracts that seem to be “out of touch” with the business needs. Our cloud contact center clients are looking for a reliable, flexible, easily integrated cloud contact center service that allows their contact center agents located across the region to be setup on a single platform with the ability to interact with anyone regardless of their location. We are happy to partner with Five9 who we think are the ideal fit, as they have been rated by Gartner Magic Quadrant as a leader in the Contact Center as a Service domain for the fourth year in a row.”
Jon Gibbs, Enterprise Sales Director at Five9 EMEA, said: “With GulfCX we have the right partner on board for the Middle East. As an outsourcer and CX innovator, GulfCX has a deep understanding of the contact center space in the region. We are happy to welcome a partner like GulfCX to the Five9 partner ecosystem and we are looking forward to working with them.”
Customers can get more information and FIVE9 service by visiting www.gulfcxcloud.com. Gulf CX has fully certified Five9 sales and support teams across the Middle East.
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About Gulf CX Cloud:
Gulf CX Cloud is a cloud contact center service for businesses seeking to enable omni-channel interactions across the region for agents to sell and service customers anywhere, anytime. With no data centers, and no infrastructure, Gulf CX cloud powered by Five9 is the most reliable cloud offering with over 3.5 billion interactions handled by Five9 platform annually. Global fortune ranked companies rely on Five9 for their contact center.
For more information on Gulf CX Cloud, please visit www.gulfcxcloud.com
About Five9
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.
For more information visit www.five9.com.
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