National carrier becomes first airline in the world to be accredited for its Information Technology practices under five (5) different ISO Certificates
Manama, Kingdom of Bahrain - Gulf Air, Bahrain's national carrier, recently became the first airline in the world to be certified with Information Technology ISO certifications in the five areas of Quality Management, Environmental Management, Service Management, Information Security Management and Energy Management Systems.
Following a comprehensive internal and external audit conducted by RINA Services, one of the oldest and most reputed international certification bodies, Gulf Air was awarded ISO 14001and ISO 50001 Certifications (Environmental Management and Energy ManagementSystems) while picking up, for the second year in a row, ISO 9001 Certification (Quality ManagementSystem) and ISO 20000 Certification (Service ManagementSystem) and also garnering, for the third year in a row, ISO 27001 Certification (Information Security Management System).
In a world first, these ISO Certifications acknowledge Gulf Air's successful implementation of international standards and best practices as it strives to continuously improve the quality of the airline's Information Technology services as well as their impact on the environment. Receiving the 5 ISO certifications, Gulf Air A/Chief Executive Officer Mr. Maher Salman AlMusallam said: "I'm delighted with our achievement. At Gulf Air, we effectively deliver superior quality, service and security while maintaining focus on our impact on the environment. Gulf Air continually strives to safeguard and enhance these areas across the organization - including our Information Technology offering - critical to ensuring customer satisfaction."
Gulf Air Director of Information Technology, Dr. Jassim Haji commented:"We are pleased to achieve yet another 'first' in our Information Technology offering and pleased to be recognized for our team's work in further helping to achieve customer satisfaction. Such certifications enable us to guarantee the highest level of IT services excellence which has direct a positive influence on the end-user and passenger experience."
The certificates were presented to Gulf Air by RINA Certification Manager, Mr. Santosh Rodrigues who congratulated the airline on yet another achievement in the field of Information Technology. The national carrier's most recent IT achievements include implementation of Electronic Flight Bag, Big Data, Business Intelligence and the Hybrid Cloud, which were recognized in several international forums and have earned the airline numerous international awards.These achievementsenable Gulf Airto proactively monitor and respond to customers' needs, resulting in an enhanced customer service in every step of their journey.
About Gulf Air
Gulf Air, the national carrier of the Kingdom of Bahrain, commenced operations in 1950, becoming one of the first commercial airlines established in the Middle East. Today, Gulf Air is a major international carrier serving 45 cities in 24 countries spanning three continents. The airline operates one of the largest networks in the Middle East, with double daily flights or more to 10 regional cities, in addition to select destinations in the Indian Subcontinent and Europe, from its hub at Bahrain International Airport. Gulf Air serves all its destinations with a combination wide and narrow body fleet totalling 28 modern aircraft. Renowned for its traditional Arabian hospitality, evidenced by the airline's signature family and business friendly products, Gulf Air is committed to being an industry leader and developing products and services that reflect the evolving needs and aspirations of its passengers.
Gulf Air connects Bahrain to the world and, as such, is a key national infrastructure asset, serving as a powerful driver for the economy and supporting the Kingdom's on-going economic growth.
Gulf Air was the Title Sponsor of the 2015 FORMULA 1 GULF AIR BAHRAIN GRAND PRIX and is the Official Airline of the Bahrain International Airshow 2016.
For media enquiries, please contact:
Azza Mubarak Matar
Senior Manager Communications
Gulf Air Tel: +973 17338765 / +973 39652012
Email: Azza.Matar@gulfair.com
© Press Release 2015
