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Dubai, UAE: FSI Middle East, the region’s leading facilities management solutions software provider, has been appointed to supply and deliver FM software solutions to ServeU Facility Management based in Dubai.
FSI Middle East will provide ServeU with the latest Concept Evolution software to replace their existing CAFM system.
“We are responsible for implementing and configuring Concept Evolution in line with ServeU’s business processes which will enable them to optimise their business operations,” explained Robert Stringer, Head of Professional Services for FSI Middle East.
“All reactive and PPM tasks will be handled by their supervisors using FSI GO devices, and a custom inspector activity has been created which would enable their home services department to raise customer quotations using FSI GO, thereby allowing their inspectors to create instant customer quotations and approvals on the go.”
Phase 2 of the integration process with Microsoft Dynamics 365 system is scheduled for November and will enable the commercial and finance departments to be seamlessly integrated with their operations department.
“Further integration with the company’s Ameyo phone system will enable their call center to identify the customer information as soon as the call is received in, and we are also in process of installing a customer service App called Concierge which would enable users to register and procure ServeU services instantly from their mobile devices,” added Stringer.
ServeU has been operating in the region since 1976 and employs more than 5000 staff to manage over 600 clients across the UAE. ServeU has a unique position in the marketplace with a fully total facilities management service offering including in-house landscaping, water tank cleaning, duct cleaning, MEP, security and cleaning services.
“The management team via, the use of FSI’s upgraded CAFM solution, will now have full transparency on cost and operations, that will deliver overhead efficiencies and drive service optimisations,” explained Gary Reader, General Manager of ServeU.
“In managing such a diverse service business, our senior management team felt it was of the utmost importance to have a fully integrated operations and management tool, and we selected FSI given their strong background in implementing focused FM solutions in both the hard and soft FM realm in the region”.
“We understand that all technology solutions can solve problems, but the implementation into actuality is where the real value of the service partner is realised. We are excited to have a higher level of integrated granularity on our operations and we look forward to enhancing the service touch and feel with our clients,” added Reader.
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About FSI (FM Solutions) Middle East
Since 1990, FSI has been a major influence on Computer Aided Facilities Management (CAFM) software and services for the built environment, delivering a truly versatile business tool.
The FSI suite of CAFM solutions includes:
Concept Evolution: a CAFM solution that merges powerful functionality with sophisticated technology to extend facilities management across borders, and optimises process efficiency, accuracy and productivity.
FSI GO: a mobile application solution, allowing the creation of fully-customised mobile solutions, extending the functionality of both Concept Evolution and third-party integrated systems.
Concept Advantage: a suite of single purpose user-focused workplace technology apps connecting Concept Evolution to the business and community ecosystem
FSI has headquarters in the UK, offices in Australia, Dubai and Hong Kong, plus an international partner network.
For further enquiries please contact:
Adrian Jarvis Director
FSI FM Solutions Middle East FZ-LLC
Email: adrian.jarvis@fsime.ae http://www.fsime.ae
Lorey Fenton
Executive Director
LMC Communications FZE
Tel: +971 50 587-9068
Email: lorey@lmcdubai.com www.lmcdubai.com
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