Company to Optimize Service Operations with Epicor iScala for Better Return on Investment
Dubai, UAE, September 14 2004 : Leading provider of global midmarket integrated enterprise software solutions, Epicor Software Corporation (NASDAQ: EPIC), today announced that the Dubai-based Al Shirawi Electrical & Mechanical Engineering Co. LLC, a subsidiary of the business conglomerate, Al Shirawi Group of companies, has selected Epicor Scala enterprise solutions to streamline and optimize its service business process, which will help the company deliver cost-effective services to its customers.
Announcing the new addition to its growing portfolio of customers in the United Arab Emirates (UAE) and the region, Mr. Ziad Aqrabawi, Regional Managing Director of Epicor Scala in the Middle East said, Al Shirawi Electrical & Mechanical Engineering Co. will start the implementation of iScala Contract Management and Service Management modules in the beginning of September 2004, with plans to complete the installation in nearly a two-month timeframe.
"We are excited about the Al Shirawi Electrical & Mechanical Engineering Co. ERP implementation deal, because it will add to our growing portfolio of successful ERP installations in the building services sector, which is a high-potential market in the backdrop of the construction boom sweeping across the UAE," Mr. Aqrabawi said.
Al Shirawi Electrical & Mechanical Engineering Company, earlier known as Al Shirawi Air Conditioning, is a total provider of building solutions, and is widely known as one of the most dependable contractors for electromechanical services. The company specializes in turnkey contracts, handling everything right from systems concept to installation and commissioning. It also provides comprehensive after-sales service for central air-conditioning systems.
"Implementation of iScala service and contract management modules will help the company accomplish its business targets and contractual obligations in a better manner and will in turn support the company's growth plans in the region guaranteeing higher ROI," Mr. Aqrabawi said.
Al Shirawi Electrical & Mechanical Engineering Co. was established in the 1980s in the UAE and has expanded over the years to become one of the leading regional players in the building services market.
"We decided to implement enterprise-wide service and contract management solutions because these are mission-critical areas of operations for us. Moreover the high growth rate of the company over the years has necessitated streamlining our business process for better control and cost-efficiency," said Mr. Navin Valrani, Executive Director of Al Shirawi Electrical & Mechanical Engineering Co.
He said the company is also planning to add an interface with PDA devices over GPRS to give online access to service engineers so that they will be able to access information while on the move.
"We are confident that the iScala modules will help us grow further in the regional market. We are already an industry leader in regional markets like Iraq, Saudi Arabia, UAE and Yemen, and we see higher growth prospects in the regional market," he said.
Epicor Scala's integrated contract management has proven to be a reliable cost-saver in the regional market, helping companies meet their obligations in a seamless, timely and targeted manner, while eliminating poor supplier performance and loss of revenue through increased costs. The iScala Service Management module will help Al Shirawi Electrical & Mechanical Engineering Co. secure better usage of resources and raw materials and help the company focus on improved service to customers.
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Notes to Editors:
About Epicor Software Corporation
For 20 years, Epicor has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries. Epicor leverages innovative technologies like Web services in developing end-to-end, industry-specific solutions for manufacturing, distribution, enterprise service automation, and hospitality that enable companies to immediately drive efficiency throughout business operations and build competitive advantage. With the scalability and flexibility to support long-term growth, Epicor's solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com.
The regional headquarters of Epicor Scala is based in Dubai Internet City.
Epicor is a registered trademark or trademark of Epicor Software Corporation in the United States and other countries. Scala is a registered trademark or trademark of Scala Business Solutions NV, an Epicor subsidiary, in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
Contact:
Manika Misra
Marketing Consultant
Epicor Scala ECE Middle East
Tel: +971 4 3913730 Ext. 5383
Fax: 971 4 3443581
www.scala.net
Jayakrishnan B/Ali Smadi
Percept Profile Gulf
Dubai, UAE
Tel: +971 4 3446373
Fax: +971 4 3918530
E-mail: info@perceptprofilegulf.com
© Press Release 2004
