06 July 2017
DEWA stops accepting cheque payment at their frontline counters from 1 August 2017

Dubai, UAE, 6 July 2017

Dubai Electricity and Water Authority (DEWA) has announced that its Customer Happiness Representatives will stop accepting cheque payment at their frontline counters from 1 August 2017. Customers can settle their bills for individual and multiple accounts electronically using ‘Tayseer’ service by depositing cheques through more than 200 Emirates NBD Cheque Deposit Machines (CDMs) available throughout the UAE. This is part of DEWA’s efforts to promote Dubai’s smart transformation, and to achieve the directives of the UAE’s wise leadership to achieve customers’ happiness by making it much easier for them to access its services.

Tayseer facilitates the easy payment of electricity and water bills without the need to visit DEWA’s Customer Happiness Centres. Bills for multiple accounts can be settled at the same time using cheques issued by any banks working in the UAE for individuals and corporates, by first getting a reference number from DEWA’s website or smart app and then paying by cheque at any Emirates NBD CDM. Customers can also settle bills for their individual accounts using c direct deposit and cheques using their account number.

“We are pleased to announce that DEWA will not receive cheque payment through its frontline counters anymore from the beginning of the coming August. Cheques will be accepted only and exclusively through the Tayseer service which is a collaboration between DEWA and Emirates NBD. This is aligned with the Smart Dubai initiative of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve governmental services and make Dubai the happiest and smartest city in the world. Our customers also become happier with simplified and convenient procedures, using the state-of-the-art technologies. DEWA is committed to collaborating with all partners from the public and private sectors to build a smart government that provides interrelated and connected services that are easily available 24/7. In this way, we contribute to achieving the goal of the Dubai Plan 2021,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“We are keen on enhancing cooperation with different parties to provide innovative services that make our customers happy. Tayseer was launched after a study that showed our customers want a better experience and improved services. We also do our best to make life in Dubai the best in the world, by providing all our services through smart channels that exceed the needs and expectations of our customers,” added Al Tayer.

DEWA has made provisions for its customers to pay their bills in various ways, such as through DEWA’s smart app, the DEWA website using ePay, Etisalat public payment machines and direct debit.

Customers can learn more about Tayseer and get the user's manual from www.dewa.gov.ae/tayseer  or call 04-6019999.

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For more information, please contact: 
Ribal Dayekh or Noora Khoory
Dubai Electricity and Water Authority       
+971 4 307 2006 or 515 1798   
ribal.dayekh@dewa.gov.ae    
noora.khoory@dewa.gov.ae           

Jessy Chami or Rawad Khattar
Orient Planet PR
+971 4 456 2888 or 055-8257576
jessy@orientplanet.com
rawad@orientplanet.com

© Press Release 2017