Client experience simplified with Daman's new and flexible health insurance plans
Abu Dhabi, 17 July 2013
The National Health Insurance Company - Daman has announced comprehensive changes to its former 'Enhanced plans' in response to market and client demands for tailor-made solutions. Previously, all plans fell into a broad 'Enhanced' category defined by geographical boundaries; now in a bid to simplify clients' experience when selecting an appropriate health insurance plan, Daman has redesigned the available options into three concise categories: Core, Enhanced and Premier.
- Core is an entry-level category of plans featuring essential benefits (inpatient, outpatient, emergency and maternity coverage) with annual coverage limits up to AED 300,000.
- Enhanced builds on the basics offered by the Core plans and adds second medical opinion from international experts; international medical emergency coverage; annual screening for prostate, breast and colorectal cancer. Plans under this category will have annual coverage limit between AED 500,000 and AED 5 million.
- Premier features all of the above benefits plus coverage for annual medical check-ups, alternative medicine, chiropractor services, home nursing and more. The Premier plan also has the largest healthcare provider network in the UAE and internationally. The annual coverage limit for this plan is AED 5 million.
Core and Enhanced plans are sub-divided into tiers: Platinum, Gold, Silver, Bronze and Chrome, which offer greater customisation and affordability for clients to tailor plans to specific needs.
Further customisation is provided by choosing from additional 'Added Benefits' and 'Cost Optimisation' options which are then added to the base plan creating unique, cost-effective solutions.
Additional benefits include coverage for dental and optical medical services, alternative medicine and annual medical check-up while cost optimisation options include choices of deductible amounts and co-insurance on pharmaceuticals. For large organisations, this offers unmatched flexibility when creating company-wide programmes.
Daman's Chairman, Khaled Al Qubaisi commented: "What sets us apart is our ability to serve 2.4 million members and manage a worldwide network of 9,600 medical providers efficiently and diligently. The revamp of our market offering presents Daman's superior services in an easy and flexible range of health insurance solutions."
Daman's Chief Executive Officer, Dr. Michael Bitzer said: "Daman understands its clients' need for quality services that are custom-made to their requirements. Our new health insurance plans will further assist Daman clients in choosing the right insurance solutions."
Daman's Chief Commercial Officer, Dr. Sven Rohte commented, "We approached this complete redesign in a very strategic way. We had to select a model that allows greater customisation for our clients while being simple for our medical service providers to understand when they serve Daman members with different plans."
Dr. Rohte continued: "Daman prides itself on its excellent customer experience, and the overhaul of our plans structure underlines our dedication to offering the best solutions in the best possible manner."
For clients with existing policies there will be no name changes until renewal. Clients will still be able to renew their existing policies with the same benefits under the new names.
The Thiqa programme and Abu Dhabi Basic plan are not affected by this change.
For further detailed information on the new plans, please visit www.damanhealth.ae
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About National Health Insurance Company - Daman
The National Health Insurance Company - Daman is the region's leading specialised health insurer, providing comprehensive health insurance solutions to more than 2.4 million members in the UAE.
Daman is backed by the reliable support of the Abu Dhabi Government. The company's strategic partner, Munich Re, one of the world's leading reinsurers, plays an important role as both reinsurer and a valuable source for knowledge transfer.
Headquartered in Abu Dhabi and established in 2006, Daman offers a range of health insurance plans for both individuals and organisations with access to the largest healthcare providers' network in the UAE. It also provides extensive international coverage through healthcare providers in over 45 countries. In addition, Daman members receive emergency medical assistance worldwide through its exclusive partner Assist America.
Daman, a pioneer in health care insurance, drives innovation through a combination of state-of-the-art technology and healthcare-related expertise offered by a highly skilled and knowledgeable workforce. Members benefit from added value through unique offerings such as the disease and case management programmes as part of the acclaimed Health Support services. Daman also operates a 24/7 customer call centre and has a medical services authorisation team in direct contact with Daman's network of healthcare providers. It also provides a diverse range of online services that are unmatched in the UAE.
Daman has set high standards in the health insurance industry and has been awarded a number of internationally recognised awards and quality-focused certifications in a relatively short span of time. The company is ISO 9001 certified for Quality Management Systems and ISO 27001 certified for Information Security Management. The company's successful application of the online-based Pharmacy Benefit Management system has received a full accreditation by URAC.
For more information, please visit: www.damanhealth.ae.
For media information, please contact:
Abdulaziz Almusalam
PR and Communication Officer
National Health Insurance Company - Dama
abdulaziz.almusalam@damanhealth.ae
Tel: +971 56 616 3254
Bara Al Sharaireh
PR and Communication Executive
National Health Insurance Company - Dama
bara.sharaireh@damanhealth.ae
Tel: +971 2 6145784
Nour Saifi
Consultant
Impact Porter Novell
n.saifi@ipn.ae
Tel: +971 50 7215310
© Press Release 2013
