• WebEngage to enable IKEA better understand its customer data and effectively engage with shoppers via personalized communication across multiple channels

KSA: WebEngage, the leading full-stack Retention Operating System, today announced that it has partnered with the world’s leading Swedish home-furnishings retailer IKEA Saudi Arabia & Bahrain, a subsidiary of Alsulaiman Group, to enhance its customer engagement. With the aim of providing a sustainable, affordable, unique, and customized furnishing experience to its consumers, IKEA Saudi Arabia & Bahrain will deploy WebEngage’s retention stack and streamline its data-driven customer engagement strategy.

IKEA, known for its well-designed and functional products, has established a community of loyal customers by keeping their experiences at the heart of its offerings. Aligned with their vision, WebEngage will collaborate with IKEA Saudi Arabia & Bahrain, organizing their data to deliver exceptional customer experience and personalized engagement across multiple channels.

Commenting on the partnership, Ahmad Al-Fagih, Digital Commerce Manager, IKEA Saudi Arabia & Bahrain, said, “At IKEA Saudi Arabia & Bahrain, we are committed to enhancing customer experience and creating a better everyday life for our shoppers. Our partnership with WebEngage will enable us to harness the power of hyper-personalization and omnichannel engagement to deliver a delightful experience and strengthen our relationship with our customers.”

Hetarth Patel, VP - MEA and Managing Director - UAE, WebEngage, said, “IKEA's distinctive approach to consumers is a result of the company's core values, and we are truly excited to shoulder it with them. Through its intelligent, data-driven, and completely automated retention technology, WebEngage will enable IKEA to create unique consumer experiences across all touchpoints. We are thrilled to be partners with a pioneer in its segment and believe this association will enable IKEA to streamline its customer experience strategy effectively.”

Since its entry into MENA, WebEngage has added over 60 new clients each quarter, in what can be deemed nothing short of a “retention revolution”. Partnerships with dominant brands such as Zakat, Tax and Customs Authority, Titan, eXtra Stores (United Electronics), Al Musbah Group, Vezeeta, Wego, TravelWings, B. TECH and Ajmal Perfumes have further reinforced WebEngage’s growing leadership in the MarTech domain. The meteoric growth phase recently culminated in the $20-million Series B funding round led by Singularity Growth Opportunities Fund and SWC Global, with participation from existing investors India Quotient, Blume Ventures, and IAN Fund, among other VCs.

With this partnership, WebEngage has cemented its commitment to the enterprise ecosystem, a segment earlier dominated by players entailing excessive costs and prolonged implementation times. WebEngage’s full-stack Retention Operating System is used and recommended by 800+ marketers across the globe.

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About IKEA

IKEA was founded by Ingvar Kamprad in 1943 and came to life as a mail order catalogue business in the forested town of Älmhult, Sweden. Today, it’s a global home furnishing brand that brings affordability, design and comfort to people all over the world. We may have come a long way since our humble beginnings, but our vision remains the same: to create a better everyday life for the many people. Explore the IKEA story here, to learn more about our heritage, what drives us today and the ways we seek to positively impact people and planet.

About WebEngage

Ranked #1 consistently across all review platforms on ease of use and comprehensiveness of the platform, WebEngage is used by 800+ brands across India, the Middle East, Latin America, Europe and South East Asia markets. WebEngage is on a unique mission to ensure that no business should ever have to work hard to retain its customers. WebEngage helps them scale through a robust customer data and analytics platform - unifying data across silos, the best-in-class journey builder enabling automated triggers and campaign orchestration across channels. The third piece of the stack is the personalization engine that includes all the data in the system and AI/ML-driven product recommendations that boost the conversion for all channels including the web and mobile apps. This puts immense power in the hands of marketers as they try to live up to the consumer expectation of a personalized user experience, a habit formed by the Amazon and Netflix of the world. The company is working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail. The key clientele includes marquee brands like Titan, Mister Baker, eXtra Stores, HNAK, Vezeeta, Tabiyat, Unilever, L'Oréal, Bajaj Auto, Unacademy, Myntra, Pluralsight, Pepperfry, Junglee Games, HT Media, FirstCry, GoIbibo and many more.

To learn more about the WebEngage, please click: https://webengage.com/

Media Contact:
Anand Vaidya 
anand.vaidya@webengage.com

For more information or interviews, please contact:
Neha Kaul
Your Wordsmiths - Content & PR
neha@yourwordsmiths.com