• 1.2 million downloads of the "mobile application", with ratings of 4.7 to 4.8

ElEzaby Pharmacies announced the opening of about 40 new branches during the past year, and more branches are planned to open during the year 2023, stemming from the group's keenness to be present permanently and provide its services and facilitate access to them to its customers throughout the Republic, 24 hours a day, seven days a week.

Dr. Ahmed ElSadaty, Executive Vice President of ElEzaby Pharmacies, confirmed, during a press conference to announce its plan for the year 2023 and the harvest of 2022, that the branches of ElEzaby Pharmacies are currently in 25 governorates with a total of 250 branches, except for the governorates of North Sinai and the New Valley, and ElEzaby Pharmacies are seeking to expand their expansion plan to become in all governorates.

ElSadaty added that ElEzaby Pharmacies rely on the principle of continuous development, and seek to provide more new services to patients and customers, by keeping abreast of technological developments and digital transformation and investing it in facilitating the arrival of products and medicines that customers want quickly and easily anywhere in Egypt.

The Executive Vice President of ElEzaby Pharmacies explained that the company owns a call center, which is the largest in the Middle East for pharmacies, as it includes about 300 pharmacists around the clock, to cover all requests and needs of customers.

Pointing out that the call center has a section for rapid consultations for patients in critical cases, and quick and free consultation from home, where the citizen can communicate with the pharmacist and ask him and obtain medical advice as soon as possible and by the easiest means of communication, which is beneficial to the citizen, especially since the person who consulted medical needs most.

The Executive Vice President of ElEzaby Pharmacies stressed that digital transformation has become a cornerstone of their business map, and this was represented in developing the "application" for ordering medication periodically to comply with technological development.

ElSadaty stressed that the “mobile application” was a quantum leap for them, as the application was downloaded about 1.2 million times, and its rating ranges between 4.7 to 4.8, which confirms the achievement of customer satisfaction with the services provided, and that a new line of “service” will be launched. Mobile Application” in the middle of this year to include new and advanced services that serve customers.

The best work environment in Egypt

It is noteworthy that ElEzaby Pharmacies recently obtained an international certificate as the best work environment in Egypt from the Best Places To Work Foundation for the year 2022, which is a certificate that is granted to successful institutions that achieve breakthroughs in the internal work environment, both in terms of working conditions, the extent of employee satisfaction, and their average monthly and annual salaries, as well as The training courses they receive annually and the permanent development of the internal work machine.

 He commented on what is happening in the press that a partnership has taken place with one of the investors. This talk lacks a large part of the truth, but indeed, investors come to us continuously to offer to contribute with the group to help in the expansion plan, and we are still at an early stage to announce that.

-Ends-