Dubai, UAE– Al-Futtaim Technologies, the leading provider of business solutions and converged systems integration, today announced a strategic partnership with ConvoZen, the AI-powered conversational intelligence platform. The partnership will position Al-Futtaim Technologies as the authorized reseller for the UAE, KSA, and Qatar markets enabling Al-Futtaim Technologies to deliver ConvoZen’s full suite of services to high-volume contact centres across Retail, Automotive, Real Estate, BFSI, and Healthcare.

As one of ConvoZen’s preferred partners in the region, Al-Futtaim Technologies will leverage its strong enterprise relationships and proven technology expertise to deploy advanced conversational analytics, multilingual AI virtual agents, and automated quality management solutions purpose-built for Arabic-speaking environments. The partnership supports multiple Arabic dialects and regional accents, making it particularly relevant for MENA enterprises seeking compliance-grade intelligence and operational excellence. The collaboration reinforces Al-Futtaim’s enduring mission to be its clients’ partner of possibilities, building on a legacy of over 50 years of innovation and trust in the region.

This agreement marks a significant step forward for Al-Futtaim Technologies’ regional conversational intelligence transformation strategy. With AI-powered capabilities including Compliance Monitoring, Sales Optimization, and Operational Efficiency, this partnership will reflect the accelerating demand for innovation-led customer experiences throughout the GCC region. ConvoZen’s platform analyses 100% of customer interactions across voice, chat, and digital channels to deliver real-time agent guidance, autonomous quality monitoring, and decision-grade analytics. By transforming unstructured conversations into actionable insights, organisations can improve agent productivity, reduce operational costs, and elevate service quality across customer-facing operations.

Razi Hamada, General Manager of Al-Futtaim Technologies, commented: “Partnering with ConvoZen represents a key milestone in our journey to deliver AI-first customer experience ecosystems throughout the GCC. By combining our extensive contact center transformation expertise with ConvoZen’s advanced conversational intelligence capabilities, we empower UAE, KSA, and Qatar organizations to unlock deeper insights from every interaction while driving compliance, performance, and efficiency at scale. This collaboration perfectly aligns with our 2026 ‘Agentic Transformation’ strategy and strengthens our support for high-volume sectors including retail, automotive, real estate, BFSI, and healthcare.”

Akhil Gupta, Founder of ConvoZen, added: “With Al-Futtaim Technologies’ prominent regional presence and technology leadership, we’re excited to bring our scalable, language-agnostic conversational intelligence platform to GCC enterprises. Our Arabic dialect support and analytics-led approach will enable UAE, KSA and Qatar based organizations to adopt sophisticated, data-driven strategies that were previously only available to the most advanced markets.”

For more information, visit Al-Futtaim Technologies and ConvoZen.

Al-Futtaim Contracting

Al-Futtaim Contracting is a fully integrated, end-to-end specialist division of Al-Futtaim Real Estate in the UAE, Saudi Arabia, Qatar and Egypt, offering an unmatched suite of solutions, products and services within the Construction, Engineering, Technologies and Facilities Management industries for over 50 years. As a company built on strong partnerships, Al-Futtaim Contracting embraces the Partners of Possibilities framework, which underscores our long-standing collaboration with global industry leaders to deliver sustainable, high-quality projects.

● The Construction division delivers comprehensive building and civil contracting services, leveraging cutting-edge technology to provide cost-optimized solutions for sectors including industrial, commercial, and residential projects.

● The Engineering division specializes in Mechanical, Electrical, and Plumbing (MEP) solutions, fire life safety, elevator & escalator services and trading services, ensuring high industry standards and innovative engineering practices.

● The Technologies division offers digital transformation and IT infrastructure solutions, enabling clients to harness the latest technologies such as IoT and cybersecurity to optimize operations.

● The Facilities Management division provides sustainable energy management, HVAC maintenance, and property upkeep, ensuring the smooth operation and longevity of assets.

● Products, services, and solutions across all four verticals are supported by comprehensive after-sales care, including project management, installation, testing, commissioning, and after-sales maintenance contracts.

Our commitment to excellence is reinforced by partnerships with world-renowned brands such as TOTO, Hitachi, Toshiba, Panasonic, LG, Microsoft, and Cisco. These collaborations, grounded in the Partners of Possibilities ethos, reflect Al-Futtaim Contracting’s dedication to maintaining the highest international standards while continuously driving innovation and growth. This collective ambition has shaped iconic projects and advanced communities, underscoring our vision for the future.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, retail, and health; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia, and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day. For more information, visit: www.alfuttaim.com

For more information, please contact: alfuttaim@webershandwick.com