Dubai, UAE, 30 June 2009: Canon Middle East, the world-leading innovator and provider of imaging and information technology solutions, today announced the launch of its best in class IVR (interactive voice response) based customer service system. The new system is designed to provide an intelligent and dynamic interactive front-end solution to optimise customer care services in the MENA region.
This initiative marks a shift from the traditional customer care help desk model into a fully automated service offering customers a 24/7 support and ensuring that their queries are responded to faster and more efficiently.
"Canon is committed to providing the highest level of service to its customers. This initiative ensures that our growth and expanding customer base is matched by investment in our customer service capabilities allowing us to consistently live up to our customers' expectations," said Tarek Abdelrahman, CCI Service Manager, Canon Middle East.
Customers can now reach Canon Middle East customer care on +971 4 4380444.
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About Canon Middle East
Canon is a world-leading innovator and provider of imaging and information technology solutions for individuals and businesses. Canon provides both individual products and complete networked technology solutions for information input, management and output. Its product range is divided between Business Solutions (developing IT products, solutions and services for both the office and professional print environments) and Consumer Imaging (photography, video and digital camera, Laser and Inkjet printers). Canon Middle East is the operational headquarters for Canon in this region, and is based in Dubai, UAE. Further information about Canon Middle East is available at: www.canon-me.com
Canon Contact:
Munther Ayache
Marketing Department
Canon Middle East FZ-LLC
Tel: + 971 4 3915050
Direct: + 971 4 3915337
Fax: + 971 4 3916715
e-mail: munther.ayache@canon-me.com
Agency Contact:
Ghina Chaaban
d'pr
Tel: +971 4 323 3668
email: ghina@d-pr.ae
© Press Release 2009
