DOHA: Qatar Airways Cargo yesterday announced that it had received the coveted certification to ISO 9001:2000 standards in recognition of International Organisation for Standardisation (ISO).
The certificate was issued by L Ramalingam - Manager and Lead Auditor at TUV Sueddeutschland - a leading German based certification body, to Qatar Airways Cargo at a ceremony held recently at Qatar Airways' head office.
The certificate was awarded for Qatar Airways Cargo's exceptional capacity and steady growth in the fields of airfreight space sales, reservation and handling, which includes transportation by air, as well as delivery to the consignee. According to Akbar Al Baker, Qatar Airways' Chief Executive Officer, the certificate "better equips the cargo division to offer its customers a focused service based on timely delivery of consignments."
"We are constantly seeking ways to improve our services, and we remain very committed to our cargo customers and committed to developing cargo as a major part of our business well into the future. Given that this certification is aimed at organisations that strive towards excellence with respect to improving their operational processes, providing a trained and capable workforce and pursuing customer satisfaction, Qatar Airways Cargo has surpassed and exceeded these qualifications," Akbar said.
"Our cargo division managed to achieve certification within a short time frame of six months, which attests to their capabilities and proficiency.
Qatar Airways Cargo is one of our success stories. Our cargo section has seen an increase in revenue of more than 50 per cent for the last three years.
For the financial year 2003/2004 the growth figures are exceeding 77 per cent, which no doubt categorizes us as one of the fastest growing cargo operations in the world," he added.
"Last year we took delivery of our first dedicated cargo freighter and will add two further freighters to the fleet by 2007. All these factors ensure that Qatar Airways Cargo has seen an incredible increase in tonnage flown all over the world and will continue along its successful path," Akbar noted.
© The Peninsula 2004
