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Ooredoo is pleased to announce the appointment of Amaal Hussain Al Lawati as Chief Customer Experience Officer (CXO). Leading the company's customer engagement strategy, Al Lawati's role will focus on continuing the growth of the Sultanate's 'Best Call Centre Service', in addition to allocating the right skillsets to drive the evolution of its inspiring 'customer experience'.
Part of the Ooredoo family for over a decade, Al Lawati today represents one of the company's most senior officers, as well the most senior female Omani employee. Her previous experience includes managing over 300 staff and now as Chief Customer Care Officer, she will lead staff from a range of departments. Her rise within the company offers credence to Ooredoo's dedication to developing family members, both personally and professionally.
"Amaal's appointment as CXO reaffirms our passion for nurturing and inspiring human growth. Amaal's strong contribution to the company has been witnessed across various departments and we welcome her with sincere congratulations on this well-deserved position," said Greg Young, Ooredoo CEO. "Empowering local talent across all elements of our operation is important as we diversify and refine our offering to customers. We are confident of Amaal's capabilities and look forward to seeing her do many great things in her new role as she leads us towards the future of customer excellence."
As a community focused brand, Ooredoo is committed to initiatives that drive the growth of Oman's national workforce, using a variety of training activities, workshops, update sessions, and personal development programs to harness and develop employees' skills.
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About Ooredoo
Omani Qatari Telecommunications Company SAOG ("Ooredoo") was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 2 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the "ORDS" ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury's Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards and a number of awards for their outstanding campaigns at the Dubai Lynx Awards in February 2014.
Twitter: @OoredooOman
Facebook: www.facebook.com/OoredooOman
Instagram: @OoredooOman
YouTube: www.youtube.com/OoredooOman
About Ooredoo Group
Ooredoo is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people's lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in markets such as Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives, Myanmar and Indonesia. The company was named "Best Mobile Operator of the Year" at the World Communication Awards 2013.
The company reported revenues of US$9.3 billion in 2013 and had a consolidated global customer base of more than 95 million people as of 31 December 2013. Ooredoo's shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.
Twitter: @Ooredoo
Facebook: www.facebook.com/ooredoogroup
LinkedIn: www.linkedin.com/company/ooredoo
YouTube: www.youtube.com/ooredoogroup
For further information please contact:
Emily Shotter
Department Head - External Public Relations
e-mail: emily.shotter@ooredoo.om
+968 9510 8302
Shaza Taher
TRACCS Public Relations
e-mail: shaza.taher@traccs.net
+968 9601 8881
© Press Release 2015
