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In cooperation with 'Teleperformance'
Huawei Contact Center provides premium technical services for customers in 11 countries
Huawei Consumer Business Group inaugurated today its first specialized "Contact Center" for customer service and technical support in the Middle East and Africa region located in Cairo, Egypt. The Contact Center is established in cooperation with Teleperformance Egypt, the worldwide leader in outsourced multichannel customer experience management. This cooperation aims at providing the best technical support and customer services to Huawei's customers in the region, offering for the first time both online (Internet) and offline (Call Center) services in order to ensure the utmost customer reach.
This newly launched Contact Center comes as part of Huawei's expansion strategy and commitment to best serve its customers' needs, through utilizing current resources and constantly adopting innovative solutions. An aspect which will positively affect its smartphones' market share in the Middle East and Africa region.
Bruce Fan, President of Huawei Consumer BG - Northern Africa Region, stated that: "Huawei's Contact Center provides premium services to its users across 11 countries in the Middle East and Africa region - including: Egypt, Saudi Arabia, Kuwait, Bahrain, Qatar, Emirates, Oman, Tunisia, Algeria and Morocco - the group's expansionary plan is expected to cover around 20 countries in the near future.
He added: "Egypt has been chosen as a key hub to serve all countries in the region. This step affirms Huawei's trust and confidence in the Egyptian market, and directly reflects on the group's overall strategy to expand its investments in Egypt and the region in the upcoming period. It also conveys a positive message regarding the Egyptian economy and its ability to attract more investments". This comes in line with the Egyptian Ministry of Communications and Information Technology's strategy in making Egypt a regional hub for all customer service call centers in the region.
Ren Sishu, Huawei Contact Center Global Director, clarified that this Contact Center represents an initial step towards Huawei's plan that also include the launch of its first After Sales Service shop. Sishu added that Huawei's Contact Center works all week days, and offers its services in Arabic, English and French languages, in order to be able to answer all customers' inquiries with an excellent quality of services."
On another note, Giorgio Modesti, Teleperformance's CEP, stated: "We are glad to cooperate with a leading giant such as Huawei. We at Teleperformance are committed to appointing the best-in-class customer service calibers, the latest technology and the befitting infrastructure to reinforce both our work and our partners' work. He also added that "The accelerated growth of the industry is expected to double the employees working in the telecommunication sector over the coming period."
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About Huawei Consumer Business Group
A Huawei's products and services are available in more than 170 countries, and are used by a third of the world's population, ranking third in the world in mobile phone shipments in 2014. Sixteen R&D centers have been set up in the United States, Germany, Sweden, Russia, India and China. Huawei Consumer BG is one of Huawei's three business units and covers smartphones, mobile broadband devices, home devices and cloud services. Huawei's global network is built on 20 years of expertise in the telecom industry and is dedicated to delivering the latest technological advances to consumers around the world
For more information, visit Huawei Consumer Business Group online: consumer.huawei.com/en/
About Teleperformace Egypt
Launched in 2007, Teleperformance Egypt is the first multinational, multichannel contact center expert to open in Egypt performing all customer outsourcing services including, Customer Service, Acquisition, technical support, Debt Collection & social Media services in Egypt market, near shore markets support - Middle East and Africa, and Offshore markets serving -North America, UK and Europe regions.
Teleperformance Egypt operates over 2,400 workstations with more than 3,000 employees providing services to over 106 countries and conduct programs in more than 24 different languages and dialects on behalf of over 29 major international clients, in 8 different verticals. This is in addition to the capability of serving other 10 languages.
Teleperformance Egypt is recognized as a first class Multilingual Hub thanks to its general set up in addition to the number of delivered languages and served countries. In 2015, Teleperformance Egypt was certified Best Employer by AON.
About Teleperformace Group
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported a consolidated revenue of €3,398 million.
The Group operates around 147,000 computerized workstations, with more than 190,000 employees across around 270 contact centres in 65 countries, serving more than 163 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
© Press Release 2016
