Enterprise IT environments benefit from more service staff, spare parts within easy reach and a new demonstration centre to explore different options
Dubai, United Arab Emirates, March 29, 2011- Enterprises in the UAE are welcoming the proactive approach that Fujitsu is taking toward the maintenance and support of its clients in telecoms, energy financial services and other key sectors via the strengthening of High Availability Services in the Emirates.
To ensure that its customers' IT environments are consistently available to users, Fujitsu provides hardware maintenance with pre-defined response or recovery time, as well as an increased number of dedicated service staff to manage customer requests and a comprehensive range of spare equipment available here in the UAE.
"The global nature of many industries in the UAE dictates that IT environments must be available around the clock, and while Fujitsu's solutions are tremendously robust, we appreciate that customers may occasionally need spare parts or other service elements. In response, we have hired more service specialists and enhanced our high availability spares delivery model while committing to actual timelines for recovery when our customers experience a hardware-related challenge in their business environment," said Aiham Al-Akhras, Director of Services - Middle East, Fujitsu Technology Solutions.
To complement the lifecycle of solutions that it offers businesses throughout the Middle East, Fujitsu has also created a demonstration center at its headquarters in Dubai which enables companies from all different sectors to experience firsthand the processing and storage power of a Fujitsu environment. CIO's and IT heads from organization belonging to various industry verticals can experience the new demo centre, located at the Company's headquarters at Dubai Silicon Oasis.
In addition to the High Availability Service, Fujitsu also provides a range of platform solutions, which combine reliable Fujitsu products with the best in services, know-how and worldwide partnerships. For any service issues, customers can call the local help desk at 800 222 42.
For more information on services customers can visit - http://ts.fujitsu.com/supportservice
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About Fujitsu
Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$50 billion) for the fiscal year ended March 31, 2010. For more information, please see: www.fujitsu.com
About Fujitsu Technology Solutions
Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving large-, medium- and small-sized companies as well as consumers. With its Dynamic Infrastructures approach, the company offers a full portfolio of IT products, solutions and services, ranging from clients to datacenter solutions, Managed Infrastructure and Infrastructure-as-a-Service. Fujitsu Technology Solutions employs more than 13,000 people and is part of the global Fujitsu Group. For more information, please see: ts.fujitsu.com/aboutus.
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
For further information, please see:
http://blog.ts.fujitsu.com/
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Press Contacts
The Portsmouth Group
Eileen Wallis
Tel +971 4 369 3575,
E-mail: eileen.wallis@theportsmouthgroup.com
Fujitsu Technology Solutions
Rabih Habayeb
Rabih.Habayeb@ts.fujitsu.com
© Press Release 2011
