Abu Dhabi:- Emirates Motor Company (EMC), the flagship company of Al Fahim Group, is the first Mercedes-Benz general distributor in the region to launch the Five-Year Extended Warranty on all Mercedes-Benz vehicles and Road Side Assistance Program as an additional standard feature on all new Mercedes-Benz vehicles purchased in Abu Dhabi and Al Ain, effective 1 June 2011 at no extra cost for the customer.
Mr. Kamal Rafih, the newly appointed General Manager of EMC and driver of customer-oriented strategies, stated, "We take customer relationships seriously and sincerely aim to exceed their expectations at all levels. Through our Voice of the Customer communication channels, we have studied the feedback received from our customers and returned with practical solutions that give our customers great savings and total peace of mind. In April, we launched the Integrated Service Package Plus (ISP+) on our most popular model, the S Class, and the spectacular SUV, the GL-Class (7-seater), and now we are launching the Five-year Extended Warranty and Road Side Assistance Program as well.
Further highlighting the impact of long-term and professionally practiced customer relationship management, EMC has also announced an 11% sales increase compared to the first quarter of 2010, owing to the continued popularity and customers passion for Mercedes- Benz cars. The new ISP+ on the S and GL classes has proved to be a great success contributing to the overall increase in sales performance.
"The Extended Warranty Program comes as standard on all Mercedes-Benz models at EMC and includes transferable ownership as well as 24/7 roadside assistance, also valid for five years," explained Mr. Thomas May, General After-Sales Manager of EMC. "We have also arranged for any customer who has purchased a new vehicle from 1 January 2011 to 31 May 2011 to upgrade his vehicle warranty to the five-year warranty at special rate upon request. With those excellent new features our customers can enjoy their Mercedes-Benz vehicles now even more and have the confidence of perfect services at the same time." Additionally, all vehicles aged less than 24 months and with a mileage of less than 40,000 kilometers (km) can be upgraded to the five-year warranty at attractive rates.
Besides the new Extended Warranty Program, Emirates Motor Company launched the new ISP PLUS Coverage on the S and GL classes where all scheduled service work and related labor are covered for five years or 105,000 km (whichever comes first). In addition to the standard Mercedes-Benz ISP coverage, EMC will also cover brake pads, discs replacement and wiper blades replacement.
Known as a pioneer in customer satisfaction, EMC's strategy demonstrates the significance of taking care of customers and building a long-lasting relationship based on the core values of the Al Fahim Group; Humanity, Honesty, Substance and Foresight. Ensuring customer feedback is regularly studied and solutions always discussed will guarantee a loyal customer-base with great experience in both Sales and Aftersales.
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About EMC
As the flagship company of Al Fahim Group, Emirates Motor Company (EMC) symbolizes the phenomenal growth and success that Al Fahim has achieved. EMC houses the world's largest Mercedes-Benz facility and is synonymous with immaculate quality - in true Mercedes-Benz tradition.
EMC has been the authorized general distributor for Mercedes-Benz in Abu Dhabi and Al Ain since 1962. From the beginning, dedicated customer service has played a major role in the company's success. EMC is also the first Mercedes-Benz distributor in the Middle East to be awarded the ISO 9002 certification.
EMC markets, distributes and services all Mercedes-Benz vehicles, from luxury saloons to the largest trucks, and provides Mercedes-Benz qualified service with high and consistent availability of genuine parts. Innovative customer-oriented marketing programs, designed to provide comprehensive support to its loyal clientele, remain EMC's primary focus.
Operations in Abu Dhabi are carried out from purpose-built premises with a well-integrated network of showrooms, offices, part depots and workshops. EMC serves a premium client segment in the region including dignitaries, the UAE government, oil companies and the business community. Moreover, EMC is constantly involved in community-drive activities that include social, environmental, charitable and sports-related.
Combining the finest sales and marketing skills with state-of-the-art facilities, EMC guarantees what the Mercedes-Benz name stands for, namely the highest level of customer satisfaction.
www.emc.mercedes-benz.com / 800-EMC (362)
© Press Release 2011
