LONDON, and NEW YORK -- Red Box – a leading platform for voice – today announces the certification of its compliance recording solution for Microsoft Teams as part of the Microsoft Independent Software Vendor (ISV) Partner Certification Programme.
Following extensive third-party approved testing, the solution ensures adherence to regulatory requirements with a policy-based compliance recording integration for Microsoft Teams, providing secure capture, transcription, storage, retrieval, archiving and metadata-controlled retention of enterprise-wide communications.
"The certification is a powerful endorsement of Red Box's communication capture capabilities, empowering organisations across a wide range of verticals such as Finance, Healthcare, and Public Safety to operate under strict regulatory obligations and exploit the benefits of digital collaboration, while remaining compliant to regulations including MiFID II, Dodd Frank and PCI DSS," comments Pete Ellis, Red Box CPO.
The Red Box solution meets all rigorous market requirements, offering an unrivalled secure user-experience with flexible cloud, hybrid and on-premises deployment options.
With over 30 years' experience in providing highly resilient compliance recording for customers globally, Red Box supports both dedicated Microsoft Teams and mixed telephony and contact centre environments to ensure companies capture and transcribe every conversation for regulatory purposes.
Red Box also acts as a gateway to leading AI, automation, analytics and storage applications by providing customers with full access to and control of this rich captured voice data set in real-time. Open APIs ensure integration with an extensive ecosystem of best of breed partners that includes compliance archiving, fraud detection and surveillance solutions, as well as CRM, CX, sales performance and business intelligence platforms.
Red Box is also integrated with Microsoft Dynamics 365 Customer Service Insights and Sales Insights. As a Preferred Telephony Partner for Conversation Intelligence this includes using captured data to enhance sales performance and customer experience with the analysis of calls at scale.
"The Red Box compliance recording solution and its integration with Teams and Dynamics 365 means organisations can benefit from streamlined teamwork and enhanced analytical insights, while adhering to relevant regulatory requirements for record-keeping, monitoring, data governance and reporting," comments Pete Daderko, Director of Product Marketing, Microsoft Teams Phone.
About Red Box
Red Box is a leading dedicated voice specialist with over 30 years' experience in empowering organizations to capture, secure, and unlock the value of enterprise-wide voice. Conversa by Red Box is the next generation and first truly open microservices-based, enterprise voice platform. It provides customers with open access to and control over captured voice and media, resilient capture of high-quality real-time data from across the enterprise, the freedom to use that data in any application, and a market-leading TCO.
Red Box is trusted by leading organizations across financial services, contact center, government, and public safety sectors (including six of the world's top banks, 85% of global interdealer brokers, hundreds of call centers, and over 80% of UK police forces) and we capture and secure millions of calls daily for thousands of customers around the world.
© Press Release 2021
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
