27 September 2016Majid Al Futtaim's financial services and cinema arm award receive Best Performance Service Outlet
Dubai, UAE - Majid Al Futtaim, the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa, has announced today that its cinema arm, Majid Al Futtaim Cinemas and its financial services arm, Majid Al Futtaim Finance have once again scooped two awards at the Dubai Service Excellence Scheme organized by the Department of Economic Development.
Majid Al Futtaim Cinema and Majid Al Futtaim Finance were both recognized for their commitment to creating great moments for their customers at a ceremony held last week.
After outperforming all companies in the category, Majid Al Futtaim Finance received the Best Service Performance Brand award in the Contact Center category for the second year in a row for its leading customer service standards.
Commenting on the recognition, Rasool Hujair, Chief Executive Officer at Majid Al Futtaim - Finance said: "It is a real honour receiving this award for two consecutive years, we take great pride in putting the customer at the center of everything that we do. Service excellence is a top-most priority for us and recognition for our standards is a testament of how important it is for us to always think customer."
Cameron Mitchell, Chief Executive Officer at Majid Al Futtaim Cinemas - VOX Cinemas, said: "Receiving the award for Best Service Performance Brand is a true honour for our business, reinforcing our ongoing dedication to the consumer. Over the years we have continued to listen to our customers' trends, preferences and needs by investing significantly to deliver world-class entertainment and service standards across our VOX Cinema outlets in the Middle East and North Africa. As one of the industry's leading players we have every intention of continuing our efforts in creating great moments and customer-focused premium cinema experiences in the region."
These awards build on the recognitions that Majid Al Futtaim has received over the years for its customer experience leadership including accolades for Majid Al Futtaim Finance for Best Service Performance Outlet in 2014 and 2015 and Business Excellence Award for Service Excellence for two consecutive years from the Department of Economic Development (DED). In 2015, Majid Al Futtaim Leisure & Entertainment also won the Best Service Performance Brand for its Ski Dubai destination.
Disclaimer: All facts and figures in this release are accurate at the time of issuance.
About Majid Al Futtaim
Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East and North Africa (MENA).
A remarkable business success story, Majid Al Futtaim started from one man's vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day'. It has since grown into one of the United Arab Emirates' most respected and successful businesses spanning 15 international markets, employing more than 33,000 people, and achieving the highest credit rating (BBB) among privately-held corporates in the Middle East.
Majid Al Futtaim owns and operates 19 shopping malls, 12 hotels and three mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, City Centre malls, and also four community malls which are in joint venture with the Government of Sharjah. The Company holds exclusive rights to the Carrefour franchise in 38 markets across Middle East, Africa and Central Asia, and operates a portfolio of more than 160 outlets in 15 countries.
Majid Al Futtaim operates 191 VOX Cinema screens and 23 Magic Planet family entertainment centres across the region, in addition to iconic leisure and entertainment facilities such as Ski Dubai and iFly Dubai, among others. The Company is parent to the consumer finance company issuing 'Najm' and "Voyager" credit cards, a fashion retail business representing international brands such as Abercrombie & Fitch, AllSaints and lululemon athletica, and a healthcare business that operates City Centre Clinics. In addition, Majid Al Futtaim operates Enova, a facility management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.
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© Press Release 2016