Burgan Bank enhances e-learning through its Learning & Development online portal

As part of the bank's ongoing digital transformation plan

Burgan Bank enhances e-learning through its Learning Development online portal

Kuwait: Driven by progress and fostering continuous transformative growth, Burgan Bank employees are experiencing focused online learning through the dedicated Burgan Learning Digital platform. Led by the Learning and Development Department in the Human Resources and Development Group, the portal offers staff a wide variety of learning solutions covering both soft and hard skills through modern technological practices and operations as part of the Bank’s ongoing digital transformation strategy.

The dedicated learning portal was adopted with the main objective to continue to enhance and solidify employee engagement and development through diversified learning programs, while supporting individual wellbeing during these challenging times. Burgan Bank maintained its collaboration with IQuad learning solutions and their partner, Cross knowledge, a highly acclaimed global award-winning learning solutions provider, to enable continued knowledge-building in a rapidly changing business environment. Adapting to current circumstances faced regionally and globally due to the spread of COVID-19, the Bank responded swiftly, and strategically invested in the transformation of the Learning & Development Center into a Learning & Development portal readily available for its staff to benefit from.

Burgan Bank Group Chief Human Resources & Development Officer Ms. Halah El-Sherbini Stated, “As part of Burgan Banks focused digital strategy, the HRD team has been readily preparing for the digital transformation required in the learning and development solutions offered to all staff. This proactive approach allowed us to solidly take the leap and to ensure the continuity of education as well as engagement during this challenging period. Our success stems mainly from our agility and strong belief in empowering and nurturing our staff through continuously providing innovative means to create a learning driven culture. “

Senior Manager, Learning & Development at Burgan Bank Ms. Ghada El-Kadi said, “We have managed to seamlessly integrate the e-learning portal in such a challenging period in our effort to meeting the evolving organization’s learning needs through applying our acquired digital capabilities and putting them into immediate practice. More than 80% of the bank employees have demonstrated high levels of interaction, learning agility and improvement in digital literacy to cater to evolving skills demands. In addition, our main goal from creating the digital portal is to continuously undergo re-skilling and up-skilling of staff and remain fully connected.”

Several new programs are initiated and other existing intensive programs were transformed into e-learning solutions. Additionally, staff can enroll for hybrid learning models such as both synchronous and asynchronous learning, alongside the Bank’s online social activities such as themed Book, Film and Knowledge-Sharing Clubs.

Committed to excellence through innovative learning opportunities, Burgan Bank continues to partner with local and international knowledge facilitators to develop and elevate internal skills, standards of operations and practices to deliver optimal services to its customers.


About Burgan Bank 

Established in 1977, Burgan Bank is the youngest commercial Bank and second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base. Burgan Bank has majority owned subsidiaries in the MENAT region supported by one of the largest regional branch networks which include Gulf Bank Algeria - AGB (Algeria), Bank of Baghdad - BOB (Iraq & Lebanon),Tunis International BankTIB (Tunisia), and fully owned Burgan Bank – Turkey, (collectively known as the “Burgan Bank Group”). Furthermore, Burgan Bank has presence in the UAE through its corporate office (“Burgan Financial Services Limited) which had helped the bank to participate in multiple financing opportunities in the UAE.

The Bank has continuously improved its performance over the years through an expanded revenue structure, diversified funding sources, and a strong capital base. The adoption of state-of-the-art services and technology has positioned it as a trendsetter in the domestic market and within the MENA region. Burgan Bank’s brand has been created on a foundation of real values – of trust, commitment, excellence and progression, to remind us of the high standards to which we aspire. ‘People come first’ is the foundation on which its products and services are developed.

 The bank was re-certified with the prestigious ISO 9001:2015, making it the one of the few banks in the GCC and Kuwait to receive such certification for the Fifth consecutive time. The Bank also has to its credit the distinction of being the only Bank in Kuwait to have won the JP Morgan Chase Quality Recognition Award for twelve consecutive years.

Burgan Bank, a subsidiary of KIPCO (Kuwait Projects Company), is a strongly positioned regional Bank in the MENA region.

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