Abu Dhabi: Abu Dhabi Islamic Bank (ADIB), a leading Islamic financial institution, today announced the launch of its Al Ghaf Paperless Programme, an initiative aimed at eliminating paper usage at branches through digital banking solutions. Al Ghaf programme is part of ADIB’s environmental and sustainable business strategy and reinforces our commitment to reduce carbon footprint as well as enhance our customer experience and ensure further security and efficiency in banking operations.
Set to conclude by the end of 2022, the first phase of implementing Al Ghaf paperless strategy will see ADIB minimising the consumption of more than 2 million sheets of paper across ADIB’s branches by the end of 2021.
The initiative is built on three key pillars: Process Improvement by redesigning and simplifying process workflows, Automation of sales and service processes by digitizing document management, and Migration of traditional processes to mobile or chat banking services. It features new digital initiatives including the introduction of chatbots which would eliminate the printing of tokens and encourage customers to use the ADIB Mobile App and smart tellers, in efforts to enhance user experience. Through these digital channels, customers can conduct their banking transactions as well as send and receive their banking forms, receipts, and other official documents.
The progress of the initiative will be tracked by the ADIB Paperless Committee whose mandate is to encourage and reward employees for new sustainable and environmental-friendly ideas.
Maryam Talib Al Tamimi, Chairwoman of ADIB Sustainability Council and Head of Channel Management & Transformation at ADIB, said: “We are pleased to be implementing the Al Ghaf Paperless Programme as one of ADIB’s many green initiatives. Not only will this sustainable practice reduce paper waste, but it will also push us a step forward into completely digitizing banking processes and embracing advanced technologies to potentially eliminate the need for any paper trails in the future.”
"We divided the implementation of Al Ghaf Paperless Strategy into several phases in an effort to optimise our activities and seamlessly achieve our objective of having paper free branches by 2022. Each phase will see us incorporate several technical changes that we will gradually roll out to reach our objectives.”
Last month, ADIB partnered with the UAE’s Ministry of Interior to become the first UAE bank to utilise facial recognition for instant and secure account opening with the purpose of enhancing security against fraud and other forms of identity theft. The facial recognition system service is currently available on the ADIB mobile banking app for account opening and can be used by UAE residents by simply following the instructions on how to open a bank account digitally, remotely, and efficiently, without the need for any physical documentation.
ADIB’s far reaching environmental strategy aims to achieve net-zero impact operations by 2040 by increasing environmental awareness among its stakeholders and implementing waste management and energy efficiency programmes. In 2020, the Bank expedited the roll out of its digital initiatives that resulted in a 43% reduction in the amount of paper waste compared to 2019. It has also increased its recycling capacity to 15.7 tons last year.
© Press Release 2021
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
