ADIB introduces the Al Ghaf Paperless Programme in a bid to eliminate paper usage across its branch network

Through these digital channels, customers can conduct their banking transactions as well as send and receive their banking forms, receipts, and other official documents


Abu Dhabi: Abu Dhabi Islamic Bank (ADIB), a leading Islamic financial institution, today announced the launch of its Al Ghaf Paperless Programme, an initiative aimed at eliminating paper usage at branches through digital banking solutions. Al Ghaf programme is part of ADIB’s environmental and sustainable business strategy and reinforces our commitment to reduce carbon footprint as well as enhance our customer experience and ensure further security and efficiency in banking operations.

Set to conclude by the end of 2022, the first phase of implementing Al Ghaf paperless strategy will see ADIB minimising the consumption of more than 2 million sheets of paper across ADIB’s branches by the end of 2021.

The initiative is built on three key pillars: Process Improvement by redesigning and simplifying process workflows, Automation of sales and service processes by digitizing document management, and Migration of traditional processes to mobile or chat banking services. It features new digital initiatives including the introduction of chatbots which would eliminate the printing of tokens and encourage customers to use the ADIB Mobile App and smart tellers, in efforts to enhance user experience. Through these digital channels, customers can conduct their banking transactions as well as send and receive their banking forms, receipts, and other official documents.

The progress of the initiative will be tracked by the ADIB Paperless Committee whose mandate is to encourage and reward employees for new sustainable and environmental-friendly ideas.

Maryam TalibAl Tamimi, Chairwoman of ADIB Sustainability Council and Head of Channel Management & Transformation at ADIB, said: “We are pleased to be implementing the Al Ghaf Paperless Programme as one of ADIB’s many green initiatives. Not only will this sustainable practice reduce paper waste, but it will also push us a step forward into completely digitizing banking processes and embracing advanced technologies to potentially eliminate the need for any paper trails in the future.”

"We divided the implementation of Al Ghaf Paperless Strategy into several phases in an effort to optimise our activities and seamlessly achieve our objective of having paper free branches by 2022. Each phase will see us incorporate several technical changes that we will gradually roll out to reach our objectives.”

Last month, ADIB partnered with the UAE’s Ministry of Interior to become the first UAE bank to utilise facial recognition for instant and secure account opening with the purpose of enhancing security against fraud and other forms of identity theft. The facial recognition system service is currently available on the ADIB mobile banking app for account opening and can be used by UAE residents by simply following the instructions on how to open a bank account digitally, remotely, and efficiently, without the need for any physical documentation.

ADIB’s far reaching environmental strategy aims to achieve net-zero impact operations by 2040 by increasing environmental awareness among its stakeholders and implementing waste management and energy efficiency programmes. In 2020, the Bank expedited the roll out of its digital initiatives that resulted in a 43% reduction in the amount of paper waste compared to 2019. It has also increased its recycling capacity to 15.7 tons last year.

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