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|14 May, 2019

No Emirates ID services via phone, email: ICA

ID authority responds to rumours circulating on social media

Image used for illustrative purpose. Woman's index finger touching a security user interface technology and scanning her fingerprint.

Image used for illustrative purpose. Woman's index finger touching a security user interface technology and scanning her fingerprint.

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Federal Authority for Identity and Nationality has responded to rumours about information updates being processed via phone call and email.

In a statement issued by ICA on Tuesday, the authority said that updating of information of customers, which include their ID and Population Register, is done with via a secure and safe method.

Responding to rumours on social media regarding updating of resident information on Emirates ID cards being done via phone or email - the authority stressed that these mediums are not one of the methods used to register or update information of customers, adding that such process - or any other simple change - needs the customer to visit one of its centers with their personal ID.

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This in person process is to ensure the authenticity of details on the ID.

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