Digitally-enabled branches enable relationship managers to focus on providing customers with a more meaningful banking experience
Abu Dhabi: Abu Dhabi Islamic Bank (ADIB), a leading financial institution, has expanded its network of ADIB Express branches, following a strong reception from customers, opening two new locations in the UAE. Situated at the Emaar Business Park in Dubai and Al Wahda Mall in Abu Dhabi, the outlets are a new generation of technology-enabled branches that combine the benefits of digital banking with a highly-personalised customer service. There are now 5 ADIB Express branches in operation across the UAE.
Philip King, Global Head of Retail Banking at ADIB, commented: “There has been a clear change in the relationship UAE customers have with their banks, and we are investing heavily in our technology infrastructure to capture a distinct preference for digital banking. At ADIB, we have a strong track record in developing and integrating best-in-class technologies which can simplify customers’ lives and make their banking experience as seamless and secure as possible. We have received an overwhelmingly positive response from customers who have used our ADIB Express branches as they expedite many banking processes, allowing our teams to focus on providing a high-quality customer service.”
He added: “ADIB’s leading digital channels, complemented by an extensive branch network, has enabled ADIB to attract over 60,000 customers in the past 12 months. We will continue to increase the number of ADIB Express branches across the UAE in 2019 to build on this success.”
ADIB Express branches provide customers with access to a wide range of self-service digital functions, while benefiting from the digitally enabled personalised service on-site or even via video chat. This seamless integrated approach enables relationship managers to dedicate more time to personal banking services with the bank’s digital technology automating administrative processes.
The branches contain cutting-edge banking technology, including interactive screens, Emirates ID scanners and media walls to provide customers with a truly immersive experience within a comfortable and welcoming environment.
The process for customers to set up an account, request a new card and checkbook, or apply for financing is now significantly quicker and can be completed in less than 30 minutes, completely free of paper. On leaving the bank, a customer’s new account or card, which is printed onsite, are fully activated for immediate use. Customers also have the option of booking an appointment or even starting the process online.
ADIB has embarked on a digital transformation programme to boost the bank’s productivity and enhance customer experience. However, research conducted by ADIB shows that while there is growing demand among UAE consumers for access to an efficient digital banking offering, the ability to experience a high-level of personalised service in a branch remains a key priority for many customers.
For more information, please visit www.adib.ae or call 600 543216.
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About ADIB
ADIB is a leading bank in the UAE with more than AED 124 billion in assets. Its 1 million customers benefit from the third largest distribution network in the UAE with 81 branches and more than 700 ATMs. The bank also offers world-class online, mobile and phone banking services, providing clients with seamless digital access to their accounts 24 hours a day. ADIB provides retail, corporate, business, private banking and wealth management solutions. The bank was established in 1997 and its shares are traded on the Abu Dhabi Securities Exchange (ADX).
In the UAE, the Bank has more than 2,000 employees and remains one of the leading banks in the recruitment, development and promotion of local talent in all the markets in which it operates. The bank has one of the highest Emiratisation ratios with more than 36 percent of the bank’s workforce being UAE Nationals.
ADIB has presence in six strategic markets: Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Sudan, Iraq and Qatar.
Named “Best Bank in the UAE” by The Financial Times’ The Banker publication, ADIB has a rich track record of innovation, including introducing the award-winning Ghina savings account, award-winning co-branded cards with Etihad and Etisalat and a wide range of financing products.
For media information, please visit www.adib.ae or contact:
ADIB Brunswick Group
Radwa Shehab Sarah Abdelbary
Head of External Communications Account Director
Direct: +971 2 6910169 Direct: +971 2 234 4600
Mobile: +971504734482 Mobile: +971561748649
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