UAE: The Telecommunications and Digital Government Regulatory Authority (TDRA) announced that more than 1.7 million mobile phone numbers have been transferred between licensees since the launch of the service back in 2013, while the number of porting requests from the beginning of this year until the end of late August reached nearly 200,000. This turnout reflects TDRA’s success in delivering services and initiatives that contribute to raising customer satisfaction and happiness.
TDRA pointed out that it has during late August, and in cooperation with licensees, developed systems and automated procedures, thereby optimizing the approval time for individuals’ requests to port numbers to become less than an hour for most of these requests (down from the previous approval time of 7 working hours).
Commenting on this service, Eng. Saif bin Ghelaita, Executive Director of TDRA’s Technology Development Affairs Department, said: “At TDRA, we are keen to develop our services and improve performance in a way that achieves customer happiness, which is the ultimate goal we seek to achieve. Through this service, we have given customers the opportunity to switch between operators and try their offerings while keeping the same telephone numbers, which are now an important part of our identity.”
Eng. Bin Ghelaita stressed that TDRA continues to introduce new initiatives and develop its services, adding: “We, in TDRA, are committed to the wise leadership's directives towards achieving the happiness of all segments and groups of the Emirati society, and therefore we constantly seek to re-examine services and ways of delivering them with the aim of simplifying procedures and harnessing the available technologies and resources, as well as capitalizing on the experiences of countries of the world in developing our services. What the UAE has achieved in smart services and digital transformation, according to key global indicators, is clear evidence that we are on track.”
TDRA confirmed that it is making continuous efforts to follow up on the commitment of service providers to deliver a high quality and efficient service to customers. Furthermore, TDRA periodically performs extensive application reviewing, and seeks to address any challenges that may arise – all in order to provide a best quality service and achieve customer happiness.
According to TDRA, the Mobile Number Portability (MNP) service between service providers, i.e. Emirates Telecommunications Corporation "etisalat" and Emirates Integrated Telecommunications Company "du", applies to all mobile phone numbers starting with (050, 055, 052, 054, 058, and 056), where they can be ported from one operator to another, noting that the service allows customers to make the switch to their favorite service provider, with the possibility of reverting to the previous one in 3 working days' time (if services of the new service provider do not meet the subscriber’s needs) or within a month following the porting of the number to the other service provider.
© Press Release 2021
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
