Dubai's Covid-19 WhatsApp hotline has received a total of 54,881 unique messages from April and September, with most senders asking how they can get tested for the virus, authorities revealed on Wednesday. The free, 24/7 service proved to be helpful in debunking rumours and guiding the public on the steps they need to take to stay safe.

The Dubai Health Authority's (DHA) chatbot application, powered by artificial intelligence, was developed to raise awareness and provide residents with accurate information about the virus and other DHA services.

The top question asked was 'Am I eligible for a coronavirus test and what is the procedure to get the test?', followed by 'Can I get a Coronavirus medical certificate?' and 'I suspect that there is a sick person with coronavirus, what do I do?'

Fatma Al Khaja, director of the customer happiness department at DHA, said: "We wanted a system that would respond to patients' queries immediately and give people a credible channel to receive accurate information. The system provides users with an opportunity to learn more about the virus, get UAE statistics, and even find out if they are eligible for a coronavirus test."

To access the 24/7 service, users can add 800 342 to their phone contacts and send "Hi" on WhatsApp.

As part of an ongoing partnership, Facebook has also provided DHA with ad credits to drive people to government websites that list out more information and stats about the pandemic in Dubai.

Between April and September, the DHA ads on Instagram and Facebook have since reached over six million unique users and have been viewed more than 36 million times.

"Facebook is supporting the global public health community's work to keep people safe and informed during the coronavirus public health crisis," said Ramez Shehadi, managing director for Facebook MENA.

"By partnering with the Dubai Health Authority on the WhatsApp service, we are empowering people to access accurate information at the touch of a button, supporting those who are in need of services and making it easier for people to get tested."


 

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