Dubai, UAE: GetBEE, a UAE-born technology startup, has pioneered the future of personalized shopping with Chalhoub Group, the leading partner for luxury in the Middle East who are changing the future of retail by building omnichannel experiences. To create a digital concierge service for Chalhoub Group, the startup partnered with over 15 luxury fashion and beauty brands of the Group, including Faces, Dolce & Gabbana and Lancôme. These brands were onboarded to a collaborative e-retail platform which allowed their beauty and fashion advisors to interact and engage with their customers using conversational commerce technology. This partnership is aligned with Chalhoub Group’s transformational principal “Startups Are Our Allies,” and one of the Group’s core values, Entrepreneurship. The project received an internal excellence award for pioneering such innovative work together.
Chalhoub Group wanted to ensure that its customers can access the beauty and fashion advisors working in their stores, even if they would like to do so from the comfort of their homes. This previously was only possible through physical store visits, but now the engagement can happen through a virtual, cloud-based solution. Through two-way video calls, customers can speak to an in-store expert and receive real-time advice on their needs and receive the required support. Some of these conversations result in purchases, however the declared intent is to be available to customers and delight them. If a customer would like to buy a certain item, it is delivered right to their door. The platform also created educational Masterclasses as an online launch pad for the brands to educate and share new products directly to their target audience.
Kristof Lukovich, Head of Digital for Beauty at Chalhoub Group says: “We understand and love our customers. It is one of the most important elements to our successful digital transformation journey that we become more and more obsessed about them, putting them first, and finding innovative ways to delight them. This means testing new channels and finding the right partners in this important mission. It is all about the customer experience. It is a very exciting time to be in retail, and work on hybrid and omnichannel projects together with our luxury brands and GetBEE.”
Izabella Naessa, Head of Commercial at GetBEE says, “Now more than ever, business continuity is largely dependent on innovation. We decided to build upon the basic e-commerce business models and create an empowering buying experience for luxury customers by facilitating human connections through technology. It’s exciting working with a forward-thinking team who foresaw this opportunity, even prior to the Covid-19 pandemic. We are proud to enhance the future of B2C communication and pave the way for other brands to optimize their experiences and customer relationships!”
An increased focus on contactless purchases took off in March 2020 following the impact of the Covid-19 pandemic, growing the number of e-services for customers within the UAE by 150%. As the GetBEE and Chalhoub Group digital transformation project was well underway before the pandemic, it witnessed a demand surge during the lockdown period and created a sustainable way to continue in a post-covid world.
-Ends-
About GetBEE
GetBEE is a virtual consulting platform that streamlines branding, booking, billing as well as live and personalized online consultations. GetBEE’s seamless end-to-end digitization and personalization tools help brands develop direct customer relationships and promote their services effortlessly. Their rebranded and tailor-made user-friendly platforms personalize the online shopping experience beyond the use of chat-bots to a more wholesome, immersive experience. Their network spans across the GCC, from the UAE, Saudi Arabia, Kuwait and Egypt to Latin America and Europe. GetBEE’s platform has also seen high demand within the influencer community.
About Chalhoub Group
Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally. By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group has been building successful brands in the region, by offering service excellence to all its partners and a unique experience to its customers. The Group is moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. By being committed to implementing further sustainable practices into their business, Chalhoub Group was awarded in 2019, for the seventh consecutive year, the CSR Label from the Dubai Chamber of Commerce. The Group is a member of the United Nations Global Compact Community since 2014 and signatory of the Women's Empowerment Principles (WEP).
© Press Release 2020
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
