PHOTO
Dubai-based sustainable and technology-driven home maintenance specialist Hitches & Glitches (H&G), part of the Farnek Group, has launched an Uber-style home maintenance tracking app.
The smart technology platform, which is the first of its kind in the region in the home maintenance industry, will enable owners and tenants to follow the progress of their home maintenance service requests from reporting the issue to job completion. The platform tracks the exact arrival time of the technician live on google maps, it also allows customers online approval for the cost of materials to complete their home repair.
With an experienced and professional team of over 100 technicians, H&G’s new app will cover all forms of maintenance and repairs from electrical and plumbing works, to water tank cleaning, air conditioning and swimming pool maintenance, smart home product repairs and updates, gardening, cleaning and general handyman jobs.
Javeria Aijaz, Information and Communications Technology, Farnek, said: “Gone are the days of taking full days off work or giving up your weekend to wait at home for technicians arriving to take care of your home repairs. With a real-time tracking system which is linked to Google Maps, our customers will be able to track the location of their technician and their exact arrival time through the app.
“With this app, convenience combined with quality, reliable and value for money services for our customers is key. Not only does this innovative platform further extend our unique, customer-focused offering but it also reinforces our position as the leading technology-driven home maintenance specialist in the UAE.”
As well as providing home maintenance tracking, the app also allows customers to browse H&G’s wide range of maintenance packages before subscribing to a suitable package, or indeed customising their own package specific to their individual needs.
App-users can also make payments via the smart platform through Google and Apple Pay for any parts or works carried out in their home, offering a fast and simple way to pay online and further adding to the convenience credentials of the app. Users will also be able to keep up to date with H&G’s latest products and offers.
Not only does this new platform provide an innovative service offering for customers, but it will also provide an effective and efficient dashboard for H&G’s technicians, with all jobs now assigned electronically through the app.
Aijaz, added: “On accepting a job, technicians will receive a full brief of the work required. Through the app they will be able to prepare and send work estimates to customers as well as our operations team, place orders for materials from a detailed inventory list and provide a full update on the status of the works, and indeed, completion of the job once the customer is satisfied.
“The platform is now live and the perfect way to connect clients with a high-quality, seamless and convenient customer journey while negating the need for tedious amounts of administration work from a Hitches & Glitches perspective” she added.
The app is now available on Android and IoS.
Ends-
About Hitches and Glitches
Hitches & Glitches is a technology led office and home maintenance business, and its vision statement is to become the ultimate provider of sustainable and technology-driven home maintenance services throughout the UAE. It strives to deliver excellence in home maintenance services with a focus on quality, value and sustainable best practice while being led by innovative technology, which exceeds the expectations of our customers.
To find out more, call 800 42634 or visit www.hitchesglitches.com
Media Contact
JAMES LAKIE
General Manager
Tel : +971 4 365 2711 | Mobile : +971 50 153 6544
E-mail : james.lakie@shamalcomms.com
Office 106, Arjaan Office Tower, Dubai Media City
PO Box 502701 | Dubai, United Arab Emirates
Website: www.shamalcomms.com
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.
